Sophia Reed
Summary
Customer-focused professional skilled in enhancing community engagement and building relationships. Experienced in supporting clients and creating positive experiences for guests. Committed to safety and fostering welcoming environments that attract visitors and encourage participation in events.
Overview
5
5
years of professional experience
Work History
Student Volunteer
Monacan High School
Chesterfield
08.2024 - Current
- Assisted teachers with classroom activities and student engagement initiatives.
- Prepared educational materials and resources for classroom use and distribution.
- Managed inventory of supplies and equipment for school programs and activities.
- Participated in fundraising efforts to support college organizations or clubs.
- Coordinated successful student organization events and activities.
- Guided mentees in developing skills and achieving personal goals.
- Encouraged open communication to build trust and rapport with mentees.
- Monitored progress of mentees, adjusting strategies as necessary for improvement.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
Varsity Manager
Monacan High School
Chesterfield
08.2024 - 11.2028
- Evaluated athlete performance through observations and feedback sessions.
- Motivated athletes through positive reinforcement and constructive feedback.
- Organized and supervised practice sessions, drills, and scrimmages.
- Encouraged healthy competition among players while promoting good sportsmanship.
- Resolved conflicts between athletes, coaches, and staff members.
- Recorded scores, times, penalties or other relevant information during games.
Club Staff Member
Best Buddies Club
Chesterfield
07.2025 - 03.2026
- Provided guidance and assistance to faculty members in implementing accommodations and services for students with disabilities.
- Identified customer needs promptly to enhance service delivery.
- Developed and maintained positive relationships with clients and their families.
- Encouraged independence by teaching skills needed for everyday life.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Coordinated logistics for educational field trips to ensure smooth execution and positive student experiences.
- Developed safety protocols to ensure student well-being during trips.
- Managed transportation arrangements for student groups and chaperones.
- Assisted in creating engaging itineraries tailored to student interests.
- Fostered supportive environment that promoted communication and developed social skills among students.
- Participated in community outings designed to promote independence and socialization skills.
- Implemented sensory integration activities to help clients better regulate their emotions.
- Evaluated student needs to provide helpful resources and support.
Social Media Manager
Best Buddies Club
Chesterfield
07.2025 - 11.2025
- Developed engaging content for social media platforms, enhancing visibility of club activities.
- Analyzed social media trends to refine content strategy and align with audience preferences.
- Collaborated with team members to plan events and initiatives for outreach programs.
- Organized monthly calendar for online content across multiple platforms, ensuring consistent messaging.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
Volunteer
Crestwood Elementary School
Chesterfield
01.2025 - 01.2025
- Executed promotion of fundraising campaigns via social media and community outreach to increase awareness and participation.
- Coordinated preparation, setup, and breakdown of community and public events to ensure smooth execution.
- Maintained organized records of volunteer hours and donations to support transparency and accountability.
Front Desk Receptionist
Brighton Green Community Pool
Chesterfield
05.2024 - 09.2024
- Welcomed and assisted community members at front desk, enhancing visitor experience.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained cleanliness and organization of the reception area.
- Processed member registrations and daily admissions efficiently.
- Processed cash transactions for admissions and facility rentals, ensuring accuracy and accountability.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Addressed customer complaints promptly, ensuring positive experiences for visitors.
- Addressed customer complaints promptly, following established protocols to maintain visitor satisfaction.
- Provided information about pool rules and safety procedures to guests.
- Collaborated with team members to ensure smooth daily operations.
- Organized cleaning supplies and equipment for efficient daily operations.
- Cleaned and maintained swimming pools using industry-standard tools and chemicals.
- Inspected pool equipment for proper functionality and performed minor repairs.
- Monitored water quality and adjusted chemical levels to ensure safety standards.
- Maintained accurate records of services performed and chemical usage logs.
Education
Monacan High School
Chesterfield, VA05-2028
Skills
- Customer service
- Event planning
- Content creation
- Strong interpersonal skills
- Adaptable personality
- Health and safety compliance
- Basic cash management
- Pool safety awareness
- Facility maintenance
- Multitasking Abilities
- Issue resolution
- Social media management
- Communication skills
- Relationship building
- Inclusive practices
- Disability awareness
- Sign language
- Safety protocols
- Water safety instruction
- Swim instruction
- Personalized instruction
- Competitive swim instruction
- Rule enforcement
- Family engagement
- Creative thinking
- Swimming lessons
- Patience and empathy
- Flexible schedule
- Equipment organization
- Age-appropriate lessons
- Continuous learning attitude
- Swimming technique instruction
- Strong leadership
- Positive reinforcement techniques
- First aid proficiency
- Child supervision
Languages
English
Native/ Bilingual
Sign Language
Professional
Spanish
Elementary
Affiliations
- Community Volunteering RVA
- Best Buddies Chapter
- Varsity Tennis
- BIPOC club
- School Volunteering
- Varsity Field Hockey Manager
Accomplishments
- Honor Roll
- National BETA honors society
- Outstanding GPA while being a Varsity Athlete x4
Timeline
Club Staff Member
Best Buddies Club
07.2025 - 03.2026
Social Media Manager
Best Buddies Club
07.2025 - 11.2025
Volunteer
Crestwood Elementary School
01.2025 - 01.2025
Student Volunteer
Monacan High School
08.2024 - Current
Varsity Manager
Monacan High School
08.2024 - 11.2028
Front Desk Receptionist
Brighton Green Community Pool
05.2024 - 09.2024
Monacan High School