Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sophia Remus

Denton,TX

Summary

Dynamic leader with a proven track record at Bearfoot Lifeguards, enhancing team productivity and client satisfaction through strategic planning and exceptional customer service. Skilled in operations management and team development, I boosted project efficiency and fostered a culture of continuous improvement, leading to significant cost savings and a positive workplace environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Manager

Bearfoot Lifeguarda
06.2022 - 09.2024
  • Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
  • Boosted team productivity by implementing efficient project management strategies.
  • Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
  • Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
  • Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
  • Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
  • Designed training programs for staff members, enhancing their skills and improving overall team capabilities.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.
  • Developed strong relationships with clients to ensure their needs were met and projects were delivered on time.
  • Identified areas of process inefficiency, recommending improvements that led to significant cost savings for the organization.

Head Hostess

Cavallis
12.2021 - 08.2022
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Served as a liaison between guests and management in addressing concerns or special requests in realtime.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Front of House Employee

Chick-fil-A
10.2020 - 01.2021
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
  • Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
  • Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.

Education

Nursing - Nursing

Texas Woman's University
Denton, TX

McKinney North Highschool
McKinney, TX
03.2023

Skills

  • Operations management
  • Quality control management
  • Data analytics
  • Revenue development
  • Strategic planning
  • Health & safety compliance
  • Team leadership
  • Customer service
  • Problem resolution
  • Teamwork and collaboration
  • Goal setting
  • Task delegation
  • Work Planning and Prioritization
  • Hiring and training
  • Shift scheduling
  • Good judgment
  • Performance reviewing
  • Customer relationship management
  • Performance evaluations
  • Process improvement
  • Employee coaching and mentoring
  • Schedule oversight
  • Onboarding and orientation
  • Human resources management
  • Professional and courteous
  • Schedule management
  • Positive attitude
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Customer relations
  • Team building
  • Task prioritization
  • Scheduling and coordinating
  • Self motivation
  • Conflict resolution
  • Employee training
  • Recruitment and hiring
  • Training and development
  • Team development
  • Professionalism
  • Staff management
  • Complex Problem-solving
  • Documentation and reporting
  • Negotiation and conflict resolution
  • Staff training
  • Written communication
  • Adaptability
  • Crisis management
  • Employee development
  • Performance evaluation
  • Risk management

Certification

BLS certification

Red cross certification

Food handlers certification

Languages

English
Native or Bilingual

Timeline

Lead Manager

Bearfoot Lifeguarda
06.2022 - 09.2024

Head Hostess

Cavallis
12.2021 - 08.2022

Front of House Employee

Chick-fil-A
10.2020 - 01.2021

Nursing - Nursing

Texas Woman's University

McKinney North Highschool

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Sophia Remus