Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sophia Resendez

Austin

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Austin Regional Clinic

Covenant Management Systems
03.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Eased communications from patient to medical team by providing proficient and thorough translations.

Babysitter

Sittercity
11.2022 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Provided Spanish learning opportunities for children to flourish in Spanish immersion school
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Negotiated conflict between children, teaching resolution skills and empathy.
  • Encouraged positive behavior and manners through example and gentle guidance.

Ulta Beauty

Ulta Salon
08.2024 - 03.2025
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.

Service Leader

HEB Grocery Store
11.2021 - 09.2023
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
  • Held collective sales goals, and managed a team to appropriately meet sales goals
  • Supported buisness center related sales when necessary, helped customers manage and allocate funds.
  • Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
  • Identified areas for improvement in company-wide service standards through regular audits and feedback analysis.
  • Improved response times to customer inquiries by developing efficient workflows and leveraging technology solutions.
  • Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined service processes for improved efficiency and reduced waiting times for customers.
  • Evaluated customer service staff performance and provided constructive feedback.

Hospitality Professional

Chick-fil-A
11.2020 - 11.2021
  • Streamlined check-in processes for a smoother, more efficient guest experience.
  • Efficiently guided vehicles to ordering station to attentively serve and balance wait time to kitchen speed ratio.
  • Enhanced customer satisfaction by providing efficient service with a friendly demeanor.
  • Exceeded expectations in both speed and accuracy when assembling orders, reducing wait times for customers during busy periods.
  • Maintained open communication with management regarding any issues or concerns that arose throughout shifts for quick resolution where necessary.
  • Streamlined order processing for increased speed and accuracy, contributing to repeat business.
  • Promoted a positive work environment through collaboration and support of fellow team members, contributing to overall staff morale and cohesion.
  • Collaborated with team members to consistently meet or exceed daily performance goals, resulting in improved customer experiences.
  • Delivered outstanding hospitality by greeting customers warmly, answering questions knowledgeably, and ensuring satisfaction throughout the dining experience.

Smoothie King

Smoothie King
06.2019 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Medical Aesthetics

Akins
Austin, TX

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Dependable and responsible
  • Computer skills
  • Critical thinking
  • Active listening
  • Calm under pressure
  • Verbal communication
  • Providing efficient translations to foster a transparent conversation space for those who need support

Languages

Spanish
Native or Bilingual

Timeline

Austin Regional Clinic

Covenant Management Systems
03.2025 - Current

Ulta Beauty

Ulta Salon
08.2024 - 03.2025

Babysitter

Sittercity
11.2022 - Current

Service Leader

HEB Grocery Store
11.2021 - 09.2023

Hospitality Professional

Chick-fil-A
11.2020 - 11.2021

Smoothie King

Smoothie King
06.2019 - 03.2020

Medical Aesthetics

Akins

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