Sophia Rey
Miami,FL
Summary
Adept at managing front office operations and delivering exceptional guest services, my tenure at Massage Envy-East Kendall honed my problem-solving and Spanish fluency skills. Demonstrated leadership in high-pressure situations, enhancing guest satisfaction and rapport. Proven track record in conflict management and guest relations, ensuring seamless service experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Massage Envy-East Kendall
03.2024 - 06.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
Student Volunteer
Our Lady Of The Lakes Parish School
08.2022 - 03.2023
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Exemplified leadership qualities while coordinating group activities, delegating tasks effectively, and maintaining open lines of communication among team members.
- Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
Education
Associate of Arts - Biology
Miami Dade College
Miami, FL05.2025
High School Diploma -
Saint Brendan
Westchester05.2023
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Scheduling appointments
- Credit card handling
- Conflict Management
- Drawer balancing
- Cash Handling
- Multi-Line Phone Systems
- Customer Service
- Credit and cash payments
- Guest accommodations
- Room assignments
- Problem-Solving
Timeline
Front Desk Associate
Massage Envy-East Kendall
03.2024 - 06.2024
Student Volunteer
Our Lady Of The Lakes Parish School
08.2022 - 03.2023
Associate of Arts - Biology
Miami Dade College
High School Diploma -
Saint Brendan
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