Sophia Ritzie
Hamilton,OH
Summary
Motivated Shift Leader with compassionate leadership skills, dedicated to helping team members surpass objectives. Known for exceptional training abilities and problem solving. Collaborative nature promotes cohesive work environment.
Overview
6
6
years of professional experience
Work History
Shift Leader
Walgreens
Fairfield, OH
10.2020 - Current
- Provides exceptional customer service, both in person and over the phone.
- Handles challenging customer service situations and successfully resolves issues.
- Develops schedules for the store.
- Manages cash including responsibilities such as depositing funds, reconciling tills, monitoring safe activity, arranging change orders, and documenting all cash transactions.
- Serves as key holder, accountable for opening and closing store operations on schedule.
- Collaborates with team members to enhance task completion efficiency and provides detailed notes for reference.
- Provides weekly onboarding assistance and offers support by answering team members' questions.
- Works closely with key management positions, including the inventory specialist, to ensure policies and procedures are being followed.
- Evaluates and analyzes store data to identify areas for enhancement.
- Enhances merchandising strategies to optimize sales and increase customer engagement.
- Collaborates closely with vendors to review invoices, create claims, and handle incoming products efficiently.
- Places orders for store inventory.
- Regularly attends management meetings to contribute feedback and enhance comprehension.
- Keeps a close eye on the store email and dashboard to promptly respond to time-sensitive information.
- Completes resets and revisions, including the cosmetic wall.
- Creates tickets for store maintenance when needed.
- Monitors store compliance with corporate policies and procedures.
- Skilled in photo lab operations.
Customer Service Associate
Pacific Sunwear
Liberty Center, OH
11.2018 - 12.2019
- Greeted customers and identified their needs.
- Provided information about products available to customers.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Completed opening and closing tasks.
- Completed store resets.
Education
High School Diploma -
Hamilton High School
Hamilton, OH12-2019
Skills
- Equipment Troubleshooting
- Customer Service Management
- Shift Scheduling
- Assigning Work
- POS System Operation
- Safety processes and procedures
- Team motivation
- Staff Training and Development
- Team Supervision
- Creative Problem-Solving
- Inventory Counts
- Shift checklists
- Positive Attitude
- Cash Handling
- Shift Paperwork Completion
- Policy and Procedure Enforcement
Accomplishments
- Recently won the champion of champion (curious/ innovation for improvement) award for the district and region at Walgreens.
Timeline
Shift Leader
Walgreens
10.2020 - Current
Customer Service Associate
Pacific Sunwear
11.2018 - 12.2019
High School Diploma -
Hamilton High School