Sophia Rivera
Moreno Valley,CA
Summary
Resourceful and versatile professional with over 10 years of experience in data analysis, training, client support, and process improvement. Expertise in cultivating strong relationships with clients, stores, and teams while maintaining consistency, accuracy, and customer satisfaction. Recognized for exceptional adaptability and clear communication skills, with a proven ability to align detail-oriented tasks with organizational objectives. Committed to driving results through innovative solutions and collaborative teamwork.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Representative
RFI
07.2024 - 08.2025
- Enhanced customer satisfaction by providing store training virtually and in-store and addressing inquiries promptly.
- Maintained open lines of communication with clients regarding store performance, challenges faced, and suggestions for improvement.
- Partnered with clients and installers when addressing customer complaints to agree on solutions that maintained both customer satisfaction and company reputation.
- Supported clients and installers in achieving sales goals, collaborating on strategies and sharing best practices.
Report Analyst
HCI Systems
03.2019 - 09.2022
- Collaborated with team members to achieve target results.
- Maintain open lines of communication with clients, co-workers and management
- Keep management informed by analyzing reports, summarizing information and identifying trends
- Record, style and convert documents into preferred formats as required
- Communicate ergonomics to peers in order to promote office safety
- Schedule inspections via phone and/or email with customers
Data Processor
Liberty Glass Fabricators
06.2018 - 02.2019
- Sorted and processed incoming reports before putting data into processing software.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Used Microsoft Word and other software tools to create documents and other communications.
- Educate business partners of products and services relevant to their needs
Triage Associate
Keep Your Home California
09.2013 - 06.2018
- Provided floor support while management was unavailable
- Took inbound calls of about 60-70 calls per day
- Actively listened, empathized and engaged with customer to resolve concerns
- Managed front desk operations while monitoring incoming calls
- Train new hires on day-to-day operations and position requirements
Education
High School Diploma -
Canyon Springs High School
Skills
- Typing speed of over 65 WPM
- Effective verbal and written communication
- Effective organizational skills
- Experienced with MS Office applications
- Effective communication
- Goal-oriented mindset
Certification
Lead Safety Certified
Timeline
Store Representative
RFI
07.2024 - 08.2025
Report Analyst
HCI Systems
03.2019 - 09.2022
Data Processor
Liberty Glass Fabricators
06.2018 - 02.2019
Triage Associate
Keep Your Home California
09.2013 - 06.2018
High School Diploma -
Canyon Springs High School
Personal Information
Title: Office Administration
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