Sophia R. Jones

Company Overview: A leading healthcare navigation and virtual care company dedicated to improving access, equity, and quality of care by providing personalized, data-driven healthcare solutions— advancing patient-centered initiatives, strengthening health systems, and driving continuous improvement in healthcare.

Led strategic planning and execution of key operational initiatives, optimizing scalability, efficiency, and performance to support multi-functional program delivery

Managed cross-functional teams and stakeholder engagement, fostering collaboration between operations, technology, compliance, and customer success to drive strategic initiatives

Developed and implemented governance frameworks, ensuring alignment with institutional policies, best practices, and compliance requirements

Spearheaded process standardization and workflow automation to enhance efficiency and streamline program operations

Directed data interpretation and performance tracking, establishing key success metrics to measure impact, improve decision-making, and drive continuous program improvement

Championed change management and technology adoption, facilitating seamless integration of automation-driven solutions to improve service delivery and operational effectiveness

Led stakeholder communication and influence strategies, effectively navigating priorities and aligning internal and external partners to advance program objectives

Partnered with provider networks and customer success teams to enhance engagement, increase accessibility, and optimize enrollment through data-driven decision-making

Managed remote teams with a focus on mentorship, training, and team development, ensuring alignment with organizational goals and fostering a high-performance culture

Collaborated with senior leadership to establish OKRs, track performance, and drive mission-driven outcomes in a fast-paced, high-growth environment

Company Overview: A mission-driven healthcare organization, committed to patient-centered care and global health initiatives, dedicated to providing specialized pediatric care, advancing medical research, and expanding access to treatment for children with orthopedic conditions, spinal cord injuries, burns, and cleft lip and palate.

Led strategic initiatives to expand access to specialized pediatric healthcare services, aligning with mission-driven objectives to improve patient-centered care

Cultivated and managed relationships with over 24,000 professional contacts across multiple states, driving stakeholder engagement and collaboration

Partnered with medical staff and hospital leadership to develop and execute high-impact events, supporting new service line launches and increasing community outreach

Designed and implemented targeted education and outreach programs, addressing healthcare accessibility and community-specific needs

Spearheaded volunteer recruitment, training, and engagement strategies, optimizing participation and program effectiveness

Provided data-driven insights and strategic recommendations to hospital leadership and the Board of Directors, ensuring alignment with organizational goals

Advocated for healthcare accessibility through structured community engagement initiatives, fostering partnerships with referral networks and external organizations