Sophia Roberts
Knoxville,TN
Summary
Proven in delivering exceptional customer service and beverage preparation, I excelled at Starbucks by creating a welcoming atmosphere and achieving high customer satisfaction scores. A team player with excellent memory, I ensured optimal productivity and safety. My experience spans across roles, enhancing my expertise in safe food handling and order taking, contributing to efficient and quality-focused operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Knoxville, TN
06.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Server
Twin Peaks Restaurants
Baton Rouge, LA
10.2022 - 05.2023
- Expanded knowledge on alcohol including mixed drinks, beer and wine. I also recieved my Servsafe Alcohol handling certification
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barback
Serve It up Bartending and Event Staffing
Griffin, GA
01.2021 - 08.2022
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Assisted in setting up and breaking down bar area for special events.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Education
Highschool Diploma -
Georgia Connections Academy
Griffin, GASkills
- Friendly and outgoing
- Team Player
- Beverage Preparation
- Excellent memory
- Safe Food Handling
- Order Taking
- Exceptional customer service
Certification
I recieved a ServSafe certification in 2022 for my food safety and alcohol handlers certification.
Timeline
Barista
Starbucks
06.2023 - Current
Server
Twin Peaks Restaurants
10.2022 - 05.2023
Barback
Serve It up Bartending and Event Staffing
01.2021 - 08.2022
Highschool Diploma -
Georgia Connections Academy