Sophia Rodriguez
Warner Robins,GA
Summary
Organized Office Manager with noted experience in administrative and clinical management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced with optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
MEDICAL OFFICE MANAGER
PERRY FAMILY PRACTICE
Perry, GA
10.2009 - Current
- Established and developed strong administrative and clinical team by delivering ongoing coaching and motivation and fostering career advancement
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coordinated special projects and managed schedules
- Evaluated employee records and productivity to complete employee evaluations
- Compared vendor prices and negotiated for optimal savings
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice money
- Address and remedied all patient or team member issues
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures
- Develop and implement organizational policies and procedures.
- Managed day-to-day activities and monitor 25 employees with various personalities and from different cultures for large 7-physician/provider practice
- Advocated for staff members, helping to identify and resolve conflicts
- Interviewed and hired strong candidates for team openings using job boards and social media to find applicants
- Structured compensation and benefits according to market conditions and budget demands
- Accurately prepared weekly payroll and tracking data using ADP system.
HEAD COOK
MEDOWDALE LEARNING CENTER
Perry, GA
01.2008 - 06.2009
- Prepared weekly menu following USDA guidelines
- Prepared and cooked meals and snacks for 100 plus students and staff
- Cleaned and organized work area daily
- Determined purchasing specifications and budgetary allotments for all menu items.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
KITCHEN MANAGER /ASSISTANT FLOOR MANAGER
DJ'S GALAXY QUEST
Warner Robins, GA
01.2002 - 01.2008
- Over see building and day to day operations
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Recruited, hired and trained new employees on proper protocols and customer service standards.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals
Education
Certificate - Medical Assisting
Health Tech of GA
Warner Robins, GA07.2009
GED -
Houston County Adult Learning Center
Warner Robins, GA2002
Skills
Recruitment and Hiring
Coaching and Mentoring
Decision Making
Handling Customer Complaints
Staff Development and Training
Team Management and Supervision
Schedule Coordination
Honesty and Integrity
Multitasking and Prioritization
Customer Service Management
Adaptable and Resilient
Payroll Administration
Attention to Detail
Inventory Oversight
Administration and Clinical Operations
Timeline
MEDICAL OFFICE MANAGER
PERRY FAMILY PRACTICE
10.2009 - Current
HEAD COOK
MEDOWDALE LEARNING CENTER
01.2008 - 06.2009
KITCHEN MANAGER /ASSISTANT FLOOR MANAGER
DJ'S GALAXY QUEST
01.2002 - 01.2008
Certificate - Medical Assisting
Health Tech of GA
GED -
Houston County Adult Learning Center
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