Sophia Rodriguez
Haltom City
Summary
Dynamic professional with over three years of experience in customer service and collections, adept at fostering strong client relationships and enhancing satisfaction. Proven ability to efficiently manage high-volume environments while maintaining exceptional communication and adaptability. Expertise in resolving customer issues with a calm demeanor, coupled with strategic thinking that drives effective negotiation outcomes. Committed to delivering exceptional service and achieving organizational goals through relationship building and proactive problem-solving.
Results-driven professional with extensive experience in collections and customer service. Known for exceptional communication and relationship-building skills, adept at managing high-pressure situations to achieve positive outcomes for both customers and the organization.
Overview
5
5
years of professional experience
Work History
High Risk Collections Agent
Daimler Truck Financial Services
Fort Worth
03.2025 - Current
- Utilized skip tracing tools to locate and contact delinquent customers.
- Negotiated payment arrangements with customers that reduced overdue accounts receivable by X%.
- Communicated effectively with customers to explain account statuses and resolve disputes.
- Constructed and presented persuasive arguments to customers to persuade them to pay their debts.
Waitress
Maria's Mexican Restaurant
Fort Worth
10.2024 - 03.2025
- Demonstrated excellent multitasking abilities, managing a high-volume of orders and customer service tasks during peak hours.
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers.
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
Waitress
Joe T Garcia's Enterprise
Fort Worth
12.2020 - 05.2023
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Greeted customers in a friendly and professional manner creating a positive environment.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
Education
Diploma -
Fossil Ridge High School
Fort WorthSkills
- Relationship building
- Communication
- Adaptability
- Strategic thinking
- Time management
References
Laura McKinney, Google, mckinneylaura3232@gmail.com, (682) 444-2711
Timeline
High Risk Collections Agent
Daimler Truck Financial Services
03.2025 - Current
Waitress
Maria's Mexican Restaurant
10.2024 - 03.2025
Waitress
Joe T Garcia's Enterprise
12.2020 - 05.2023
Diploma -
Fossil Ridge High School