Sophia Ross
Pike Road,AL
Summary
Seasoned professional with a proven track record in medical office administration and patient reception management, notably at East Montgomery Christian Family Medicine. Excelled in streamlining front desk operations, enhancing patient satisfaction, and maintaining strict confidentiality. Demonstrates strong leadership and billing support skills, ensuring efficient workflow and high-quality customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
East Montgomery Christian Family Medicine
Montgomery, AL
10.2024 - Current
- Processed referrals for specialist care when requested by physicians or patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Informed patients of financial responsibilities prior to rendering services.
- Ordered and maintained supply inventory for medical office.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Checked patients in and out for appointments and collected co-payments.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted and checked in patients, updating patient information in computer system.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Observed strict safety measures, including checking medication dosages before administration to patients.
Janitorial Manager
Sophia Deep Cleaning Service
Prattville, AL
06.2018 - Current
- Ensured all janitorial equipment is maintained and in working order.
- Assigned work and monitored performance of project personnel.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Trained staff to follow team standards and use efficient techniques.
- Dust furniture, walls, machines and equipment.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Sanitized frequented areas and equipment using approved supplies.
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Property Manager
S&s Property Management
Montgomery, AL
01.2023 - 11.2024
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Collected monthly assessments, rental fees, deposits and payments.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Built relationships with service vendors and submitted associated billing statements.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Handled resident complaints and expedited maintenance requests.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
Some College (No Degree) - Associate of Science
Wallace Community College
Selma, ALSkills
- Billing support
- Medical office administration
- Letter preparation
- Front desk operations
- Patient reception management
- Records management
Certification
- Medical Biller and Coder
- Patient care technician
References
References available upon request.
Timeline
Medical Receptionist
East Montgomery Christian Family Medicine
10.2024 - Current
Property Manager
S&s Property Management
01.2023 - 11.2024
Janitorial Manager
Sophia Deep Cleaning Service
06.2018 - Current
- Medical Biller and Coder
- Patient care technician
Some College (No Degree) - Associate of Science
Wallace Community College
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