Sophia Ross

Saint Marys,Georgia

Summary

Dedicated professional specializing in high-volume operations, complaint resolution, and menu planning. Committed to delivering exceptional customer service and maintaining food safety standards.

Overview

years of professional experience

Work History

Housekeeper /Front Desk Receptionist

The Spencer House

Saint Marys, Georgia

12.2023 - Current

Welcomed guests at front desk and provided assistance
Scheduled and confirmed bookings
Cleaned guest rooms and common areas daily
Organized laundry services and managed linen inventory efficiently
Assisted in menu planning for daily breakfast offerings
Prepared and cooked breakfast items to meet customer demand
Managed multiple tasks while keeping guests satisfied
Served a selection of beer, wine, and mixed drinks to guests

Front of House Employee

The Loop Pizza Grill

Fernandina Beach, Florida

04.2021 - 11.2023

Greeted customers and took their orders
Maintained strict food safety and sanitation standards
Managed high-volume station operations for salad line
Prepared fresh ingredients daily
Managed milkshake station during high-traffic periods

Restaurant Hostess

The Boat House

Fernandina Beach, Florida

02.2020 - 03.2021

Welcomed guests and took phone calls regarding reservations
Managed seating
Assisted servers with menu knowledge and guest inquiries.
Maintained cleanliness and organization of the host station.
Handled guest complaints professionally and resolved issues promptly
Supported team members during peak hours by prioritizing tasks effectively
Maintained cleanliness of dining areas and ensured proper setup for service

Education

GED -

Yulee High School

Yulee, FL

05-2024

Skills

Housekeeping techniques
Linen management
Breakfast preparation
Breakfast menu design
Cooking techniques
Food safety standards
High-volume operations

Reservation management
Espresso machine operation
Drink service
Customer service
Complaint resolution
Time management
Inventory control

Timeline