Sophia Saenz
North Las Vegas
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
Manager
Sports Treasures
875 S Grand Central Pkwy, Las Vegas NV 89106
02.2024 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Ticket Scanner
S.A.F.E. Management
3333 Al Davis Way, Las Vegas, NV 89118
04.2022 - 11.2023
- Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
- Collaborated with security personnel to ensure the safety of all attendees by detecting fraudulent tickets or unauthorized entry attempts.
- Reduced wait times at entrance points by swiftly identifying errors in printed or digital tickets, facilitating quick resolution or redirection to appropriate staff members.
- Maintained smooth entry flow by quickly resolving ticketing issues and discrepancies.
- Supported successful events with accurate tracking of attendance numbers using electronic scanning devices and manual counts when necessary.
- Improved overall event satisfaction with friendly and professional interactions during the ticket scanning process.
Sandwich Artist
SUBWAY®Restaurants
2265 E Cheyenne Ave Suite 120, North Las Vegas, NV
06.2020 - 04.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
Education
High School Diploma -
Canyon Springs High School
350 E Alexander Rd, North Las Vegas, NV 8903205-2022
Skills
- Quick learner
- Team leadership
- Reliability and punctuality
- Dependability
- Effective multi-tasking
- Strong attention to detail
- Staff management
- Cleanliness and hygiene
- Goal setting
- Teamwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Sports Treasures
02.2024 - 02.2025
Ticket Scanner
S.A.F.E. Management
04.2022 - 11.2023
Sandwich Artist
SUBWAY®Restaurants
06.2020 - 04.2022
High School Diploma -
Canyon Springs High School