Summary
Overview
Work History
Education
Skills
Training
Timeline
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Sophia Salunga

Sophia Salunga

Summary

Dedicated Compliance Officer with proven track record in ensuring organizational adherence to regulations, compliance and ethical practices. Reliably and successfully resolves conflicts and complaints. I am seeking to contribute my expertise to an organization committed to excellence and ethical governance.

Overview

27
27
years of professional experience

Work History

ASSOCIATE DIRECTOR – COMPLIANCE

Optum Global Solutions, Philippines, Inc
Taguig City, Philippines
05.2018 - 08.2022
  • Successfully implemented the compliance framework across the organization including acquired entities
  • Ensured compliance with all applicable laws, regulations and policies related to the organization's operations by education and training, awareness campaigns and mailers.
  • Investigated suspicious activity or allegations of violations of company policy or code of conduct and resolve accordingly either through corrective action, trainings or process improvements
  • Conducted compliance risk assessments and develop mitigation plans
  • Monitored changes to local laws and regulations and ensure business compliance to these regulations
  • Implemented anti-corruption policies and procedures such as gifts and entertainment, contributions, conflicts of interest, and revolving door policies
  • Performed periodic reviews of vendor relationships including due diligence checks as necessary.
  • Participated in staff meetings, working groups or task forces to implement strategic initiatives.
  • Enhanced information security and privacy controls through the conduct of privacy impact assessments relative to activities, projects, or programs and created/maintained personal data processing records
  • Ensured proper data breach incident management reporting
  • Coached and guided direct reports on day-to-day operations and company policies and procedures.
  • Developed role-based training programs for existing staff members as well as new hires.
  • Actively participated in external events such as conferences and seminars related to the company's field of activity.
  • Engaged in ongoing professional development by attending seminars or conferences.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Met with stakeholders to address issues and implement solutions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Participated actively in decision making processes at a high level within the organization.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Identified opportunities for improvement in processes, procedures, systems and services.
  • Facilitated the quarterly Executive Compliance Committee meetings attended by the executive leadership and department heads.

SENIOR COMPLIANCE MANAGER

Genpact Services LLC (Philippines Branch)
Muntinlupa City, Philippines
11.2011 - 04.2018
  • Managed a team of 5 compliance managers to run internal audits, ensure accounts were contractually compliant, and drive effective compliance campaigns
  • Coached and guided direct reports on day-to-day operations and company policies and procedures.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Coordinated audits of contractual agreements vis-a-vis operational practices and third-party assessments.
  • Contributed to the FTE count increase from 100 to 1000+ after delivering successful audit results by the client
  • Reviewed contracts for potential conflicts of interest or other risks from a compliance perspective.
  • Investigated suspicious activity or allegations of violations of company policy or code of conduct.
  • Created and managed training classes to educate new hires and existing employees about compliance concerns.
  • Monitored changes in relevant legislation and regulatory guidance to ensure ongoing compliance with legal requirements.
  • Completed internal and external audits according to established procedures.
  • Coordinated with external auditors regarding audit plans, findings, issues, and recommendations.
  • Investigated reported and identified compliance issues against accepted standards.

SALES AND MARKETING EXECUTIVE

Dan Impact Pte. Ltd. (Singapore)
, Singapore
06.2011 - 10.2011
  • Acquired new clients and customers for the company’s services
  • Worked closely with clients to identify needs and challenges and provided solutions-oriented campaign themes.
  • Identified customer needs by asking questions and advising on best solutions.
  • Generated leads through email campaigns targeting potential customers from existing databases.
  • Increased profitability and revenue by generating SGD 85,000 in sales.

EXECUTIVE SECRETARY/ASSISTANT

Microtel Global Solutions, Inc.
02.2011 - 06.2011
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
  • Prepared agendas and took minutes of meetings attended by the executive staff.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Reviewed incoming correspondence; distributed materials accordingly.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Negotiated favorable terms and pricing agreements with vendors and providers for service at special events and meetings.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.

ACCOUNT EXECUTIVE III

Cyber City Teleservices LLC
Clark, Pampanga
02.2004 - 12.2007
  • Client Relationship Management – built and maintained business relationships with DRTV clients and served as primary point of contact for all client needs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed account lifecycle from onboarding client account to termination.
  • Internal Teams Collaboration – worked closely with marketing, operations and support teams to align strategies.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Successfully handled one of the more challenging clients of the organization.

INSURANCE ADVISOR/SALES

Philippine American Life and Gen. Insurance
Angeles City
01.2001 - 01.2004
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Conducted interviews with potential customers to assess their insurance needs.
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Assisted customers in filing claims and resolving disputes arising from policy coverage issues.
  • Responded promptly to customer inquiries via phone, email, or online chat platforms.
  • Client consultation, policy sales, policy processing, premium collection, client relationship management, policy renewals and updates, claims assistance, market research
  • Provide expert advice on various insurance products and coverage options to clients while understanding their insurance needs and assess their financial situation
  • Achieved repeat business and referrals through personalized services.
  • Introduced a new and affordable payment scheme to provide coverage for employees of one company.

ACCOUNTING CLERK

Tony Roma’s Restaurant
01.1999 - 12.1999
  • Supported clerical and administrative needs of senior department staff.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Reconciled or entered report discrepancies found in financial records.

EXECUTIVE SECRETARY/ASSISTANT

Connell Securities Inc./ Eurocom Business Center
01.1998 - 01.1999
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Ordered office supplies to keep stationary and inventory properly stocked.
  • Took detailed notes in meetings and disseminated information afterward.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Responsible for maintaining confidential files pertaining to executive operations.
  • Monitored emails received by executive personnel; responded promptly when appropriate.
  • Processed invoices related to executive activities according to established guidelines.
  • Performed research on specific topics as requested by management personnel.
  • Organized and prepared meeting rooms and equipment for onsite and offsite events.

ACCOUNTING CLERK

MMRR Constructions
11.1995 - 12.1997
  • Data entry of financial transactions into worksheets
  • Compiled and reported on expense data to aid in budget planning.
  • Supported clerical and administrative needs of senior department staff.
  • Tracked prepaid expenses ensuring they are amortized properly over their useful life span.
  • Prepared weekly payroll for team of hourly employees.

Education

Master of Business Administration -

Ateneo Graduate School of Business
01.2023

Bachelor of Science in Accountancy -

Holy Angel University
01.1997

Skills

  • Training and Communication
  • Leadership
  • Management
  • Data Privacy
  • Investigation
  • Coaching and Mentoring
  • Decision-Making
  • Administrative Support
  • Team Collaboration and Leadership
  • Active Listening
  • Audit and Monitoring
  • Interpersonal skills
  • Key Relationship Management
  • Typing (59 wpm, 997% accuracy)

Training

LEAN Methodology, 01/2013 Six Sigma Green Belt (Trained and Tested), 05/2013 National Privacy Commission DPO ACE Program – Accountability, Compliance, Ethics, 07/2020

Timeline

ASSOCIATE DIRECTOR – COMPLIANCE

Optum Global Solutions, Philippines, Inc
05.2018 - 08.2022

SENIOR COMPLIANCE MANAGER

Genpact Services LLC (Philippines Branch)
11.2011 - 04.2018

SALES AND MARKETING EXECUTIVE

Dan Impact Pte. Ltd. (Singapore)
06.2011 - 10.2011

EXECUTIVE SECRETARY/ASSISTANT

Microtel Global Solutions, Inc.
02.2011 - 06.2011

ACCOUNT EXECUTIVE III

Cyber City Teleservices LLC
02.2004 - 12.2007

INSURANCE ADVISOR/SALES

Philippine American Life and Gen. Insurance
01.2001 - 01.2004

ACCOUNTING CLERK

Tony Roma’s Restaurant
01.1999 - 12.1999

EXECUTIVE SECRETARY/ASSISTANT

Connell Securities Inc./ Eurocom Business Center
01.1998 - 01.1999

ACCOUNTING CLERK

MMRR Constructions
11.1995 - 12.1997

Master of Business Administration -

Ateneo Graduate School of Business

Bachelor of Science in Accountancy -

Holy Angel University

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Sophia Salunga