Sophia Sampson
East Brunswick
Summary
Proven to excel in fast-paced environments, I leveraged my organization skills and professional demeanor at LA Fitness to enhance customer satisfaction significantly. By mastering time management and telephone skills, I increased repeat business for Cones and Crepes by creating welcoming experiences, showcasing my ability to blend hard and soft skills effectively.
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Receptionist
LA Fitness
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Crepes Maker
Cones and Crepes
03.2024 - 04.2024
- Increased repeat business by creating a welcoming environment that encouraged customers to return regularly.
- Prepped all necessary ingredients before each shift ensuring an efficient production process and minimizing food waste.
- Optimized workflow processes through effective time management, reducing wait times for customers during peak hours.
- Enhanced customer satisfaction by preparing delicious and visually appealing crepes in a timely manner.
- Provided exceptional customer service by engaging with patrons and addressing any concerns or dietary restrictions.
- Assisted in the development of promotional materials, increasing brand awareness and attracting new customers.
Sales Representative
Ulta
01.2022 - 12.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Restaurant Hostess
Arooga's Grille House and Sports Bar
04.2022 - 09.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Hostess
The Greek on Main
06.2020 - 12.2020
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
Associate of Arts - Humanities
Brookdale Community College
Lincroft, NJ05-2026
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Professional demeanor
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- I enjoy cooking for friends and family gatherings
- Baking
- Yoga
- Gym Workouts
- Pilates
- Music
- I have a passion for photography and editing photos
- Graphic Design
- Photography
- Drawing and Painting
- Fashion
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
- Road Trips
Timeline
Receptionist
LA Fitness
04.2024 - Current
Crepes Maker
Cones and Crepes
03.2024 - 04.2024
Restaurant Hostess
Arooga's Grille House and Sports Bar
04.2022 - 09.2022
Sales Representative
Ulta
01.2022 - 12.2023
Restaurant Hostess
The Greek on Main
06.2020 - 12.2020
Associate of Arts - Humanities
Brookdale Community College
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