Sophia Sanaia
Royal Palm Beach,FL
Summary
Creative Social Media Coordinator with a positive attitude and great background in cultivating positive online presence across multiple social platforms. Successful developing and managing ever-changing social media content calendars for multiple sites. Coordinates well with graphics team and marketing group to meet objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nanny
Care.com
11.2022 - 04.2024
- Built positive and nurturing environments to support child social and emotional growth.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Indoor and Outdoor Play.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Assisted older siblings in tutoring younger ones by creating well-structured educational sessions focused on improving academic performance.
- Transported children to and from school, medical appointments and extra-curricular activities.
Shipping Clerk
Lakeview Farms
09.2022 - 10.2022
- Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
- Data Entry
- Improved shipping efficiency by streamlining packing and labeling processes.
- Create report of shortages
- Experience with software: BluJay, Retail Link
- Create appointments for truck loads
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Create ASN labels.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
Front Desk/ Communications
Mittleman Eye Center
04.2022 - 07.2022
- Delivered exceptional customer service at the front desk by greeting patients warmly, answering questions promptly, and addressing concerns professionally.
- Received positive feedback from both colleagues and clients for exemplary customer service skills displayed during interactions at the front desk.
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
- Computer Proficiency
- Managed front desk responsibilities such as greeting visitors, answering phones, distributing mail/packages – contributing to an organized environment.
- Send out referrals to doctor’s offices
- Handle finances (payments and batching)
- Work with Word, Noodle, and etc.
- Trained new front desk staff members on company policies, procedures, and customer service standards for consistent performance across the team.
- Translate for Spanish Speakers.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
After School Counselor
Franklin Academy
08.2021 - 03.2022
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Ensures the adequate supervision
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Built productive, lasting connections with individual students.
- Completes timely reports
- Led new staff in guidance activities in classrooms and small group settings.
- Office assistant including answering phones
- Coordinated monthly parent meetings to provide updates on student progress along with discussing potential areas of improvement.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Responded to inquiries from parents and guardians.
- CPR/ First Aid Certification
- DCF Certification.
Substitute Teacher
Franklin Academy
08.2021 - 03.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Implement lesson plans, including grading reports
- Ensures the adequate supervision
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Completes timely reports
- CPR/ First Aid Certification
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- DCF Certification.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Customer Service
Bath and Body Works
02.2021 - 06.2021
- Work as cashier
- Provided exceptional customer service, resolving issues promptly and exceeding expectations.
- Provided exceptional customer service to clients, responding to questions effectively.
- Delivered exceptional customer service, resulting in higher rate of repeat business.
- Welcomed and greeted guests and delivered outstanding customer service.
- Replenishing and organizing
- Interacting with customers
- Team work.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Exceeded sales goals through exceptional customer service and product knowledge.
Hostess
Jojo’s Raw Bar and Grill
09.2019 - 02.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Schedule Reservations
- Answer phone calls
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Used cash registers and credit card machines to cash out customers.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
Admin Assistant
Wellington Agricultural Services
06.2018 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Filing
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Scanning
- Copy
- Answered the phone
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Data Entry.
Education
Bachelor of Arts - Marketing
Florida Atlantic University
01.2025
Associate of Arts - Communications/Marketing
Palm Beach State College
12.2023
High School Diploma -
Wellington Community High School
Wellington, FL06.2020
Skills
- Certification in Social Media Marketing
- Certification in Content Creating
- Data Entry
- Microsoft Word
- Bilingual – Spanish
- Microsoft Excel
- Usage of BluJay, Retail Link,
- Patience and understanding
- Friendly
- Approachable
- Reliability and Trustworthiness
- Content Marketing
- Content Development
- Social Media Marketing
- Content Curation
Street
Royal Palm Beach
City
FL
Zip
33414
Activities
- Youth Camp Counselor at Royal Palm Beach Rec Center
- Volunteer with ACS Relay for Life of the Western Palm Beaches
- Apart of a Poetry Writing Organization
- Volunteered at The Waterford Retirement Community
Certification
- Certified Social Media Coordinator, CN Automated Assets - 2023- Present
- Certified Content Marketing Coordinator, CN Automated Assets - 2023- Present
- DCF License - (2021- Present)
Additional Information
I am certified in Social Media Marketing and Content Marketing. Currently, I manage social media marketing for a TikTok shop under CN Automated Assets, also known as CN Elegance. This role has allowed me to further hone my skills in digital marketing and content creation, demonstrating my ability to effectively engage and grow online audiences.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Nanny
Care.com
11.2022 - 04.2024
Shipping Clerk
Lakeview Farms
09.2022 - 10.2022
Front Desk/ Communications
Mittleman Eye Center
04.2022 - 07.2022
After School Counselor
Franklin Academy
08.2021 - 03.2022
Substitute Teacher
Franklin Academy
08.2021 - 03.2022
Customer Service
Bath and Body Works
02.2021 - 06.2021
Hostess
Jojo’s Raw Bar and Grill
09.2019 - 02.2021
Admin Assistant
Wellington Agricultural Services
06.2018 - 06.2019
Bachelor of Arts - Marketing
Florida Atlantic University
Associate of Arts - Communications/Marketing
Palm Beach State College
High School Diploma -
Wellington Community High School
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