Sophia Sanchez
1114 Dimaggio Way Galt,CA
Summary
Resourceful professional with 3+ years of related experience in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks quickly and accurately. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Different Breed Strength & Conditioning
Playa Vista, CA
08.2021 - 04.2024
- Provided warm greetings and ensured customer satisfaction.
- Efficient coordination of travel plans for personnel and guests.
- Maintained precise records of customer information through data entry on computer systems.
- Strong organizational skills in documenting and coordinating personal training schedules.
- Enhanced customer satisfaction through exceptional interpersonal abilities during registration of new members, guest check-ins, and fostering relationships with returning members.
Private Childcare
Various Families
Los Angeles, CA
02.2012 - 04.2024
- Ensured that all children were under close supervision while receiving dedicated personal attention.
- Excellent caretaking skills by feeding, changing, and facilitating activities for children while adhering to the family's schedule.
- Implemented diverse activities relevant to different age groups including art projects, outdoor games, and educational outings.
- Maintained a safe and secure environment by proactively monitoring for any potential hazards or risks
- Delivered lessons on fundamental abilities for daily living encompassing table manners, personal grooming routines and socializing skills.
Dental Receptionist
Archie Dental Group
05.2019 - 08.2019
- Methodically managed office schedule while setting up patient appointments and cross-referencing with doctors' availability.
- Showcased sharp attention to detail in collecting, handling, and filing dental insurance, and other confidential patient information.
- Exemplified strong teamwork skills while collaborating with colleagues in a fast-paced, patient-facing environment.
- Verified patient's eligibility for benefits under various insurance plans.
- Expanded patient engagement by utilizing mail outreach to schedule essential dental exams.
Education
Bachelor of Arts - Sociology
Loyola Marymount University
Los Angeles, CA05.2022
Skills
- Administrative Support
- Analytical Problem Resolution
- Appointment Scheduling Software Proficiency
- Customer Service Excellence
- Effective Team Engagement
- Logical Reasoning Skills
- Microsoft Office Expertise
- Oral and written communication
- Quick Learner
- Statistical Analysis Using SPSS
- Thrives in Fast-Paced Settings
Affiliations
- Animal Friends Connection Humane Society Volunteer: '24-present
- Galt Teen Center Volunteer: '24-present
- NCAA D1 LMU Women's Crew Team: '18-'22
- Student Athlete Mentor (SAM): '19-'22
- Westside Pacific Villages Volunteer: '20-'21
Accomplishments
- Dean's List Fall '20
- Dean's List Fall '21
Languages
English
Upper Intermediate (B2)
B2
Spanish
Limited
A1
Software
SPSS
Microsoft Office
Google Sheets
Microsoft Teams
Timeline
Front Desk Receptionist
Different Breed Strength & Conditioning
08.2021 - 04.2024
Dental Receptionist
Archie Dental Group
05.2019 - 08.2019
Private Childcare
Various Families
02.2012 - 04.2024
Bachelor of Arts - Sociology
Loyola Marymount University
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