Sophia Sanchez
Yulee,FL
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Cashier
Buffalo Wild Wings
Jacksonville, FL
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
To Go Specialist
Chili's Restaurant
Yulee, FL
03.2023 - 11.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Restaurant Shift Lead
Hungry Howies Pizza & Subs
Yulee, FL
03.2020 - 01.2023
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Boosted overall operational efficiency by continuously reviewing workflows, identifying areas for improvement, and implementing necessary changes.
Education
Non Credit Courses - Floral Design
Miami Dade College
Miami, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Microsoft word
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
Certification
First Aid/CPR and AED
Basic Firefighting
Crowd Management
Personal Survival Techniques
Personal Safety and Social Responsibilities
Maritime Security Awareness
Timeline
Server/Cashier
Buffalo Wild Wings
12.2024 - Current
To Go Specialist
Chili's Restaurant
03.2023 - 11.2024
Restaurant Shift Lead
Hungry Howies Pizza & Subs
03.2020 - 01.2023
Non Credit Courses - Floral Design
Miami Dade College