Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Santacruze

Houston,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Support Specialist

The Nut Place
Houston, TX
01.2024 - 07.2024
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Investigated customer complaints regarding product quality or service rendered.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.

Project Manager

Flextrades
Bloomington, MN
09.2021 - 01.2024
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Facilitated resolution of conflicts between team members when necessary.
  • Managed multiple projects with competing deadlines simultaneously.
  • Provided guidance to team members regarding tasks assigned to them.
  • Built and established strong partnerships with teams, vendors and contractors.

Communications Specialist

Xfinity Comcast
Houston, TX
04.2015 - 07.2018
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Identified potential areas for improvement in existing products or services.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Recommended upgrades or additional features that could enhance user experience.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Demonstrated advanced product knowledge to solve customer issues.

Education

Some College (No Degree) -

Xavier University of Louisiana
New Orleans, LA

Skills

  • [Product or Service] support
  • Customer service excellence
  • Salesforce
  • Referral Coordination
  • Complaint Handling
  • Appointment Scheduling
  • Sales Support
  • Technical Troubleshooting
  • Payment Processing
  • Customer Relationship Management (CRM)

Timeline

Customer Support Specialist

The Nut Place
01.2024 - 07.2024

Project Manager

Flextrades
09.2021 - 01.2024

Communications Specialist

Xfinity Comcast
04.2015 - 07.2018

Some College (No Degree) -

Xavier University of Louisiana

Similar Profiles

CREATE PROFILE
Sophia Santacruze