Sophia Santos

Arranged tables for customers, upsold high-profit items to enhance sales numbers, and kept register accurate through correct billing.

Trained, scheduled and supervised baristas to maintain and uphold store policies and optimize staffing patterns while creating superlative coffeehouse experience through customer service and beverage preparation.

Supported community events by helping with organization and planning and engaged in outreach programs by gathering data on the community's opinion of various parks and rec projects.

Created wide variety of drinks with consistently positive customer satisfaction scores and monitored inventory supply levels to meet typical demands.

Coordinated individual referrals to specific services, advocated for client needs, and encouraged community awareness through various outreach programs and events.

Maintained electronic filing systems for maximum efficiency while

handling data entry of various types of mail with high levels of speed and accuracy according to strict timelines.

Prepared meals while monitoring specific dietary restrictions and served guests with special needs to uphold highest resident satisfaction.

Assisted in serving those in the elderly community who had been impacted by isolating factors keeping them home-bound while helping with clerical outreach services.

Pulled and reviewed 20+ daily customer tickets to successfully fulfill orders and operated vehicles to move business goods.

Served appetizers, entrees, and beverages for guests in line with formality and specifications of each event and assisted in decorating according to seating plan and event theme.

Created quality posts for social media profiles to boost overall company online presence and site traffic.