Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophia Santos

Grand Prairie,TX

Summary

EXECUTIVE LEADER / MANAGEMENT PROFESSIONAL Leadership ~ Management ~ Retail Excellence ~ Employee Training / Development Highly experienced and motivated retail manager, starting as a cashier and working up to assistant store manager level at the largest retail chain in the world in the space of four years. Customer oriented problem solver with excellent leadership and multi-tasking abilities, to include management of finance and payroll, inventory control, and hiring and training hardworking, quality staff. Results-driven and determined to exceed all company sales goals. Personnel Management Team Building Efficiency Expertise Task Organization Resource Optimization Customer Relations Operations Execution Inventory Control Training and Development

Overview

12
12
years of professional experience
1
1
Certification

Work History

Relationship Banker

Bank Of America
10.2022 - Current
  • Executes the bank's risk culture and strives for operational excellence
  • Builds relationships with individual clients to meet their financial needs
  • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Grows business knowledge and network by partnering with experts in small business, lending and investments
  • Manages financial center traffic, appointments and outbound calls effectively
  • Drives the client experience
  • Manages cash responsibilities

Store Manager in Training

Aldi
09.2018 - 06.2019
  • Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Assistant Store Manager

Walmart
01.2016 - 08.2018
  • Responsible for all candidate interviews, assessment, and hiring decisions
  • Managed and coordinated employee duties and responsibilities for significantly improved customer service
  • Maintained optimal inventory levels through attention to detail and active monitoring
  • Coached and mentored junior staff on appropriately handling difficult and complicated sales
  • Closely monitored merchandising activities to verify correct pricing and appropriate display
  • Responsible for operational planning, scheduling, and weekly coordination meetings for all employees
  • Responsible for compiling monthly profit and loss statements
  • Responsible for training program for new associates on point of sale system and delivering direct instruction on key sales tactics
  • Generated repeat business through exceptional customer service
  • Supervised assistant manager staff on all backroom inventory control, sales floor stocking, front end and cash office flow, customer incentives, seasonal promotions and features, and hiring/staffing needs
  • Addressed and corrected sales staff communication issues in a tactful and effective manner in a store with consistently high labor relation concerns, reducing both incidence and severity over time
  • Passed Wal-Mart Academy audit on initial evaluation, a first time occurrence in the region
  • Highest rated fresh market produce department in the region
  • Designated “Compliance Champion” for excellence in maintaining OSHA standards
  • Determined staff promotion and demotions, and terminated associates when necessary.

Support Manager

05.2015 - 02.2016
  • Supervised the truck unload
  • Managed 15 unloaders to unload and work the freight of the trucks
  • Maintained merchandise presentation by stocking and rotating merchandise
  • Signing and priced merchandise correctly.

Consumables Department Manager

Wal-Mart
02.2014 - 05.2015
  • Selected to assist with grand opening of, store in Old Bridge TWP, NJ and to train new associates on customer service based on my reputation
  • Supervised inventory stock and restock
  • Directed and supervised employees sales engagements, resulting in a 20% increase in sales every month
  • Delivered excellent customer service by greeting and assisting each customer
  • Promoted to assistant support manager.

Sales Associate

01.2013 - 02.2014
  • Stocked merchandise
  • Provided excellent customer service
  • Set up new modular displays as needed
  • Promoted to department manager.

Retail Cashier

05.2012 - 01.2013
  • Greeted customers promptly
  • Directed customers to store locations
  • Received customer payments
  • Described products and services in detail
  • Monitored areas for security issues and safety hazards
  • Assisted on sales floor as needed to maintain service standards.

Education

Undergraduate - Law

Ain Shans University
Cairo, Egypt

High School Diploma -

El-Aziz bellah Highs school
2008

Skills

  • Goals and Performance
  • Time Management
  • Staff Supervision
  • Customer Service
  • Employee Scheduling
  • Work Planning and Prioritization
  • Assignment Delegation
  • Retail Operations
  • New Hire Training

Certification

  • CNP - Certified Notary Public

Timeline

Relationship Banker

Bank Of America
10.2022 - Current

Store Manager in Training

Aldi
09.2018 - 06.2019

Assistant Store Manager

Walmart
01.2016 - 08.2018

Support Manager

05.2015 - 02.2016

Consumables Department Manager

Wal-Mart
02.2014 - 05.2015

Sales Associate

01.2013 - 02.2014

Retail Cashier

05.2012 - 01.2013

Undergraduate - Law

Ain Shans University

High School Diploma -

El-Aziz bellah Highs school

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