Sophia Schmoll
Winona,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Laborer
Innovative Stucco
06.2022 - 08.2023
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Utilized construction tools and machinery to effectively complete job site projects.
Childcare Aid
Seeds Of Grace Childcare
03.2020 - 05.2022
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Arrived at assigned areas on time, prepared, and ready to work.
- Set up playroom and childcare areas for safety and cleanliness.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Encouraged child involvement in classroom experiences and group interaction.
Crew Member
McDonald's
01.2018 - 08.2021
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Communicated with over 200 customers daily
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
Education
Bachelor of Science - Exercise Science
Winona State University
Winona, MN05.2026
Skills
- Heavy Lifting
- Guest Inquiries
- Cash Counting Machine Operations
- Customer Needs Assessments
- Credit and Cash Transactions
- Positive Reinforcement Methods
Timeline
Laborer
Innovative Stucco
06.2022 - 08.2023
Childcare Aid
Seeds Of Grace Childcare
03.2020 - 05.2022
Crew Member
McDonald's
01.2018 - 08.2021
Bachelor of Science - Exercise Science
Winona State University
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