Sophia Scott
Concord,CA
Summary
Dynamic Sales Associate with proven expertise in customer service and problem-solving skills honed at Gorjana. Excelled in fostering teamwork and collaboration, significantly enhancing store performance and customer satisfaction. Skilled in multitasking and communication, adept at creating positive shopping experiences and managing high-stress situations professionally.
Overview
8
8
years of professional experience
Work History
Sales Associate
Gorjana
11.2021 - Current
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Built relationships with customers to encourage repeat business.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Makers Market
09.2021 - 11.2021
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Bodytime
07.2016 - 06.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associates Degree - Allied Health
Diablo Valley College
Pleasant Hill, CA05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Reliable and punctual
- Verbal/written communication
Timeline
Sales Associate
Gorjana
11.2021 - Current
Sales Associate
Makers Market
09.2021 - 11.2021
Sales Associate
Bodytime
07.2016 - 06.2018
Associates Degree - Allied Health
Diablo Valley College
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