Sophia Seyer
Bronx,NY
Summary
Motivated and adaptable professional with experience in fast-paced environments, including roles as a To-Go Specialist at Michaels Bar & Grill and an Invoicing Clerk with Pure Catering. Skilled at quickly learning new tasks, exceeding expectations, and effectively managing multiple priorities. Known for providing excellent customer service, collaborating with teams, and going above and beyond to meet goals. Eager to contribute to a dynamic team while continuously growing and improving my skills.
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Michael's Bar and Grill
05.2023 - Current
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Sales Associate
Pitaya
04.2023 - 07.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
Invoice Clerk
Pure Catering
05.2022 - 08.2022
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Processed invoices and payments in line with company policies and procedures.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Suggested process improvements to invoice procedures to streamline workflow.
- Created improved filing system to maintain secure client data.
- Maintained accurate records of customer payments.
- Processed vendor and supplier payments on weekly basis.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
Cashier
Straubs Fine Grocer
03.2022 - 05.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelor of Arts - Philosophy
Fordham University
Bronx, NY05-2027
Skills
- Point of sale systems
- Phone etiquette
- Complaint resolution
- Goal oriented
- Quick learner
- Financial record keeping
- Payment tracking
- QuickBooks experience
- Professional demeanor
- Multi-tasking strength
- Verbal/written communication
Accomplishments
- Supervised team of 10-15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Aided in social media advertising by editing images and posts
Languages
French
Limited Working
Timeline
To-Go Specialist
Michael's Bar and Grill
05.2023 - Current
Sales Associate
Pitaya
04.2023 - 07.2023
Invoice Clerk
Pure Catering
05.2022 - 08.2022
Cashier
Straubs Fine Grocer
03.2022 - 05.2022
Bachelor of Arts - Philosophy
Fordham University
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