Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Shadouh

San Antonio,TX

Summary

Dynamic Home Health Care Provider with a proven track record at Casa Linda Home Health Care, excelling in patient care and case management. Skilled in developing care plans and enhancing client comfort through effective communication and first aid expertise. Committed to improving quality of life while fostering independence and emotional support for clients.

Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.

Diligent [Desired Position] with keen eye for detail and precision in data management tasks. Proven ability to maintain data accuracy and handle large volumes of information efficiently. Demonstrated expertise in utilizing office software and strong organizational skills.

Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.

Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Home Health Care Provider

Casa Linda Home Health Care
10.2019 - 09.2023
  • Developed rapport to create safe and trusting environment for care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Followed nutritional plans to prepare optimal meals.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Administered medication as directed by physician.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Scheduled and coordinated medical appointments.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Developed and implemented care plans for clients.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved patients' comfort with massage and application of topical treatments.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Assisted disabled clients to support independence and well-being.
  • Completed household management tasks for clients within private home settings.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

Assistant Manager

Family Dollar
09.2018 - 10.2019
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Defined clear targets and objectives and communicated to other team members.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Monitored security to protect employees, customers and property.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

CSR

7 Eleven Gas Station
07.2017 - 10.2018
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Maintained up-to-date knowledge of product and service changes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Trained staff on operating procedures and company services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

CSR

Corner Store Valero
06.2016 - 08.2017
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered prompt service to prioritize customer needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Call Center Agent

Alorica
01.2016 - 08.2016
  • Automated processes to manage remote network.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Established and fostered strong Type and Type relationships through application of excellent interpersonal skills.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Maintained user account data by initiating account access and establishing in database.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Maintained and managed customer files and databases.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Data Entry Clerk

Maximus
06.2023 - 08.2024
  • Entered data into various databases with high accuracy and attention to detail.
  • Maintained organized records, ensuring easy access and retrieval of information.
  • Reviewed and verified documents for completeness and accuracy prior to entry.
  • Streamlined data entry processes, reducing errors and improving workflow efficiency.
  • Collaborated with team members to resolve discrepancies in data entries promptly.
  • Implemented quality control measures that enhanced overall data integrity significantly.
  • Managed multiple projects simultaneously while prioritizing tasks effectively under tight deadlines.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Education

High School Diploma -

School of Excellence in Education
San Antonio, TX
06.2016

Skills

  • Household Chores
  • Personal Companionship
  • Personal Hygiene
  • Client Documentation
  • Case Management
  • First Aid and Safety
  • Care Plan Assessment
  • Dietary Guidelines
  • Patient Care
  • Customer Satisfaction
  • Meal Preparation
  • Nursing Assistance
  • Home Health and Hospice
  • Recording Vital Signs
  • Patient Transportation
  • Safety Behaviors
  • Breast Examinations
  • Special Needs Care
  • High Blood Pressure Management
  • Household Organization
  • Direct Supervision
  • Housekeeping
  • Credit Card Payment Processing
  • Recordkeeping Strengths
  • Order and Refund Processing
  • Product Promotion
  • Customer Assistance
  • Cash Handling
  • Traffic Calming
  • Money Transfer Systems
  • Maintaining Clean Work Areas
  • Team Cooperation
  • Leadership
  • Staff Supervision
  • Staff Management
  • Call Center Operations
  • Inbound Customer Calls
  • Problem-Solving Skills
  • Account Maintenance
  • Payment Processing
  • Answering Questions
  • Microsoft Office
  • Call Control Skills
  • Attention to detail

Timeline

Data Entry Clerk

Maximus
06.2023 - 08.2024

Home Health Care Provider

Casa Linda Home Health Care
10.2019 - 09.2023

Assistant Manager

Family Dollar
09.2018 - 10.2019

CSR

7 Eleven Gas Station
07.2017 - 10.2018

CSR

Corner Store Valero
06.2016 - 08.2017

Call Center Agent

Alorica
01.2016 - 08.2016

High School Diploma -

School of Excellence in Education

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