Sophia Shaw
Waxahachie
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Smoothly equipped employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Manager
Chick-Fil-A Restaurant
05.2021 - Current
- Conducted performance evaluations to identify areas for employee growth.
- Implemented training programs for enhanced employee skills.
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate of Science -
Navarro College
Waxahachie, TX05-2025
Skills
- Customer Relations
- Team Management
- Effective Time Management
- Effective Decision-Making
- Complex Problem-solving
- Task delegation
- Relationship building
- Customer relationship management (CRM)
- Clear communication
- Teamwork and collaboration
- Effective communication
Timeline
Manager
Chick-Fil-A Restaurant
05.2021 - Current
Associate of Science -
Navarro College
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