Sophia Shepard
Portland,USA
Summary
Results-driven professional with extensive experience in customer service, administrative support, inventory management, technical operations, and team leadership. Proven ability to communicate effectively with customers and coworkers, maintain accurate records, manage multiple priorities, and quickly learn new systems. Known for reliability, professionalism, and delivering exceptional service while building strong relationships. Seeking an opportunity to contribute these skills in a customer service, office, insurance, or remote work environment.
Overview
13
13
years of professional experience
Work History
Locate Technician
GridHawk
01.2026 - 07.2026
- Managed a high-volume daily workload while consistently meeting deadlines and prioritizing time-sensitive assignments.
- Utilized GIS mapping software, digital records, and computer-based applications to research information, document work, and maintain accurate electronic records.
- Reviewed maps, construction prints, and utility records to analyze information and make informed decisions in the field.
- Completed detailed electronic documentation, updated work orders, and maintained accurate reports using company software.
- Worked independently with minimal supervision while providing dependable, high-quality service.
- Communicated professionally with homeowners, contractors, utility representatives, and municipalities to resolve questions and coordinate work.
- Demonstrated strong problem-solving and critical thinking skills while adapting to changing priorities and unexpected situations.
- Maintained a strong commitment to safety, accuracy, and attention to detail in a fast-paced work environment.
- Built positive relationships with customers by providing clear communication and professional service.
- Consistently used organizational, multitasking, and time management skills to complete assignments efficiently and accurately.
Parts Counter Person
Burnips Equipment
08.2025 - 12.2025
- Organized shelves, constructed displays, and showcased products to facilitate customer access to desired items and products.
- Delivered outstanding customer support to all guests, enhancing satisfaction and adhering to service guidelines.
- Procured parts for customers, repair shops, and parts department for lawn mowers and farm equipment
- Facilitated customer problem diagnosis for equipment and coordinated necessary replacements
- Reduced financial discrepancies through effective inventory management, addressing damaged goods and backorders.
- Executed cash handling, credit card transactions, and register closeout at conclusion of business day.
- Supplied and organized inventory of parts.
- Determined specific replacement parts to fulfill customer needs while providing accurate suggestions confidently.
- Ensured cleanliness and organization of parts counter and sales floor.
- Advised on alternative parts and instructed customers on fundamentals of part modification and repair.
- Utilized and upheld expertise in stock numbering system, ensuring proper categorization for streamlined access and organization.
- Welcomed customers through telephone and in-person interactions to address inquiries, resolve issues, and finalize sales.
- Sourced components from multiple distributors to meet demands.
- Facilitated efficient identification of suitable parts for customers
- Streamlined parts storage and optimized inventory stocking per established guidelines.
Assembly Mechanic
Midwest Press And Automation
07.2021 - 08.2025
- Deburred, polished, and painted surfaces.
- Tested finished products for compliance with tolerances and overall quality.
- Notified engineering of errors and discrepancies.
- Performed repeated tasks while sitting or standing over extended periods of time.
- Worked with heavy machinery and various power tools when assembling parts.
- Collaborated with team members to assemble and repair parts.
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open both in shop and on customers site.
- Complied with safety standards to prevent machinery accidents and personnel injuries.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Traveled to Customers Facility, Performed Preventive Maintenance Checks as well as Diagnose Mechanical Press Issues.
- Interact with Customers on a Daily Basis.
- Measure Slide Heights and Travel Movements with in .001".
- Maintain Calibrated Indicators and Inside Diameter Mics and Outside Diameter Mics.
- Complete Detailed Inspection Reports as well as complete work orders including work performed as well as time working on project per day, fuel receipts, mileage and per diem.
- Use cranes and hilos to move large parts safely and efficiently.
- Clean DOT Medical Card as well as a Michigan Chauffeur License.
- Use company provided F250 to F550s to transport both company and personal tool boxes as well as press parts to and from the shop to customers site.
Press Operator
Portland Products
03.2018 - 07.2021
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Promptly removed completed loads from press with use of a hilo or pallet jack.
- Operated press to achieve highest quality stampings and productivity with minimal scrap.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Load and rebind and unload steel coils from feed reel.
- Reviewed completed orders for quality and accuracy.
- Maintain correct inventory numbers to parts made.
Team Leader
Tractor Supply
02.2014 - 07.2018
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped train team members on farming practices and equipment parts stocked in store.
- Maintained a broad knowledge of the sprays carried in store for herbicides as well as liquid fertilizers carried in store as well as teach new team members what was carried in store for better customer service.
- Unload both distribution center semis as well as pellet trucks with a hilo.
- Keep a detailed inventory count of what was in store.
- Make rainchecks for customers when products were out of stock.
- Maintain cash registers when team members were on break.
- Help customers with finding products or solutions for the issues they came in for.
Delivery /Retail Sales Associate
Sears
04.2013 - 03.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Delivered and put in place customers appliances. Ranging from refrigerators to washers and dryers and stoves.
- Drive a company box truck.
- Worked between both the Ionia location and the Alpine Grand Rapids location.
- Make on time deliveries as well as verify appliances worked correctly before leaving customers house.
Education
Agriculture - undefined
Ionia High School
Ionia, Mi06-2007
Skills
Basic automotive knowledge through working on personal veichles as well as company veichles
Safety regulations adherence
Visual inspection
Mechanically Inclined
Michigan Chauffeur License
Clean DOT Medical Card
Hilo Certifications
Customer Service Experience
Crop understanding
Farming Experience through Family Farming
Hand tools operation
Equipment calibration
Computer skills
Customer Service
Data Entry
Administrative Support
Computer Documentation
Email & Phone Communication
Calendar Management
Virtual Collaboration
Customer Relationship Management
Problem Solving
Critical Thinking
Time Management
Organization
Attention to Detail
Multitasking
Team Leadership
Team Collaboration
Active Listening
Conflict Resolution
Professional Communication
Inventory Management
Record Keeping
Quality Assurance
Computer Work Orders
Digital Record Management
GPS & Mapping Software
Technical Troubleshooting
Research & Information Gathering
Safety Compliance
Adaptability
Dependability
Reliability
Fast Learner
Process Improvement
Independent Decision-Making
Customer Education & Support
Microsoft Teams
Customer Relationship Management (CRM)
Remote Collaboration
Microsoft Excel
Microsoft Word
Microsoft Outlook
Customer Support
Office Administration
Timeline
Locate Technician
GridHawk
01.2026 - 07.2026
Parts Counter Person
Burnips Equipment
08.2025 - 12.2025
Assembly Mechanic
Midwest Press And Automation
07.2021 - 08.2025
Press Operator
Portland Products
03.2018 - 07.2021
Team Leader
Tractor Supply
02.2014 - 07.2018
Delivery /Retail Sales Associate
Sears
04.2013 - 03.2014
Agriculture - undefined
Ionia High School