Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Shirley

East Hartford,CT

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

15
15
years of professional experience

Work History

Office Manager

Sallyz Applied Behavior
08.2023 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Office Manager

Connecticut State Police Union
06.2022 - 09.2023
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Handled heavy inbound calls, emails and fax from daily.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Created, maintained and updated filing systems for paper and electronic documents.

Guest Service Representative

Hampton Inn By Hilton
01.2015 - 06.2022
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Coordinated with sales team to process corporate accounts, group bookings, and other special reservation types effectively.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Participated actively in staff meetings and contributed to the development of new policies and procedures to improve guest services.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.

Cashier / Supervisor

Price Rite Marketplace
04.2009 - 12.2010
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Monitored areas for security issues and safety hazards.

Guest Service Representative

Doubletree By Hilton
01.2011 - 12.2013
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to guest inquiries to maximize guest satisfaction.

Education

High School Diploma -

Petersfield High School
Jamaica
06.1996

GED -

East Hartford High School
East Hartford, CT
04.2020

Skills

  • Office Management
  • Staff Management
  • Administrative Support
  • Inventory Control
  • Data Entry
  • Customer Service
  • Meeting planning
  • Organizational Skills
  • Customer Relations
  • Scheduling and calendar management
  • Staff Training
  • Mail handling

Timeline

Office Manager

Sallyz Applied Behavior
08.2023 - Current

Office Manager

Connecticut State Police Union
06.2022 - 09.2023

Guest Service Representative

Hampton Inn By Hilton
01.2015 - 06.2022

Guest Service Representative

Doubletree By Hilton
01.2011 - 12.2013

Cashier / Supervisor

Price Rite Marketplace
04.2009 - 12.2010

High School Diploma -

Petersfield High School

GED -

East Hartford High School

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Sophia Shirley