Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophia Shuhay

New Tripoli,PA

Summary

Personable Technology Specialist with five months' success employing technological expertise to assist businesses. Adept in providing high-quality technical support by troubleshooting, resolving issues and communicating results to the user. Gifted listener and problem-solver with a penchant for determining best plan of action and most effective solutions.

I am an avid learner with a burning passion for history. Striving for a Doctorate in History, I continue to work hard during school ventures while working and volunteering throughout the community.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technology Specialist and Delivery Coordinator

Lexus Of Lehigh Valley
01.2024 - Current
  • Mentored junior team members in best practices for technology use, fostering culture of continuous learning and improvement.
  • Played instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
  • Improved customer satisfaction by providing timely and effective technology support.
  • Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
  • Optimized system performance through routine maintenance tasks and proactive issue resolution.
  • Provided technical support clients in 2 hours or less.

Assistant Camp Director

Girl Scouts of the USA
06.2023 - 09.2023
  • As the Assistant Camp Director, I managed the camp's finances, attendance, and overall production of camp activities
  • I often taught archery and low ropes courses to the campers, for I have been certified to do so
  • I also managed occasional behavioral issues with the staff and campers
  • Lastly, I looked after the camp and regularly cleaned the cabins and play areas.

Food Runner

Folino's Estate Winery
04.2022 - 11.2022
  • Observed tables to tend to guest needs and identify customer service opportunities
  • Stocked displays with new and transferred merchandise
  • Asked customers about meals to assess satisfaction and collect vital feedback
  • Participated in ongoing training to enhance job skills and knowledge
  • Maintained table settings by removing courses, replacing utensils and refilling beverages
  • Removed trays and stacked dishes for return to kitchen after finished meals
  • Assisted hostess by answering phones to take reservations or to-go orders
  • Stocked customer service stations with paper products or beverage preparation items
  • Greeted guests with friendliness and professionalism
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations
  • Built and maintained relationships with regular customers by learning and remembering preferences
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories
  • Resolved guest complaints to maintain complete customer satisfaction
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces
  • Assisted servers to optimize guest dining experience
  • Effectively multitasked within fast-paced environment
  • Maintained clean and orderly appearance throughout kitchen and dining area
  • Memorized dining room floor plans and understood seat number system
  • Responded quickly to customer concerns and escalated major issues to management.

Babysitter

Sara Orchera
01.2021 - 05.2022
  • Taught reading, arts and crafts and lap play to encourage intellectual development
  • Helped prepare and serve nutritionally balanced meals and snacks for children
  • Cared for children and assisted with feeding, dressing and daily activities
  • Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits
  • Transported children to schools, social outings and medical appointments
  • Organized creative activities to develop children's physical, emotional and social growth
  • Helped complete homework, school projects and chores
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.

Sales Associate

The Children's Place
04.2020 - 11.2020
  • Built and maintained relationships with peers and upper management to drive team success
  • Assisted teammates with sales-processing tasks to meet daily sales goals
  • Adhered to company initiatives and achieved established goals
  • Increased purchase amounts by cross-selling with similar products
  • Used technology resources to assist customers in locating and selecting items
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Helped customers find specific products, answered questions and offered product advice
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Tracked company inventories, moved excess stock and arranged products to improve sales
  • Collected payments and provided accurate change
  • Answered incoming telephone calls to provide store, products and services information
  • Developed trusting relationships with customers by making personal connections.

Education

Some College (No Degree) -

Lehigh Carbon Community College

Some College (No Degree) - American History

Cedar Crest College
Allentown, PA

Skills

  • Customer Service
  • Clear Communication
  • Teamwork and Collaboration
  • Effective Multitasking
  • Conflict Resolution
  • Work Coordination
  • Time Management
  • Decision Making
  • Team Leadership
  • Anticipating Customer Needs
  • Order Management
  • Relationship Building
  • Phone etiquette
  • Management
  • Guest services
  • Communication skills
  • Leadership
  • Retail math
  • Basic math
  • Food Service
  • Restaurant experience
  • Serving
  • Fine dining experience
  • Food handling
  • Cash handling
  • Hospitality
  • Technical Support Experience

Certification

  • CPR Certification, 06/01/23, 06/01/25
  • First Aid Certification
  • Driver's License

Timeline

Technology Specialist and Delivery Coordinator

Lexus Of Lehigh Valley
01.2024 - Current

Assistant Camp Director

Girl Scouts of the USA
06.2023 - 09.2023

Food Runner

Folino's Estate Winery
04.2022 - 11.2022

Babysitter

Sara Orchera
01.2021 - 05.2022

Sales Associate

The Children's Place
04.2020 - 11.2020

Some College (No Degree) -

Lehigh Carbon Community College

Some College (No Degree) - American History

Cedar Crest College

Similar Profiles

CREATE PROFILE
Sophia Shuhay