Sophia Sinclair
Overview
16
16
years of professional experience
1
1
Certification
Work History
Traffic Controller
Virginia Department of Transportation
Hampton
07.2021 - Current
- Apply incident management techniques such as monitoring, detecting, verifying, responding to, and clearing incidents
- Coordinate with State/Local Police, Fire, and Rescue during emergencies
- Dispatch appropriate emergency and maintenance personnel when required
- Monitor and operate Traffic Management System components such as CCTV, variable message signs, traffic signals, variable speed signs, and overheight vehicle detectors
- Monitor and operate Supervisory Control and Data Acquisition Systems (SCADA) such as tunnel ventilation, pump equipment, tunnel fire system, environmental monitoring, and power distribution
- Maintain logs, forms, and reports
- Operate two-way radio system using clear, concise, and professional techniques
- Maintain and update real-time traffic reporting via the Virginia Traffic system
- Maintain and update event management system
- Document and notify maintenance of system and equipment failures and malfunctions
- Direct field forces to respond during incidents and emergencies
- Remain alert and maintain situational awareness with regards to facility security and access control
- Perform all duties in a safe manner and adhere to all established safety guidelines and policies, includes maintaining a clean and safe work environment.
Food and Beverage Supervisor
Marriott International
Suffolk
01.2021 - 11.2023
- Organize, direct and evaluate food and beverage service
- Recruitment and training of staff new and present
- Manage the shift scheduling
- Performance management monitor staff performance and provide feedback
- Purchase and control of inventory of dual hotels
- Monitor revenues and expenses of dual hotels
- Ensure practice of health and safety regulations of the hotel and State of Virginia
- Ensure all guests are provided customer service
- Daily transactions with cash, credit cards or room service charges
- Daily paperwork of end of the day close of shifts.
Traffic Controller
Virginia Department of Transportation
Hampton
01.2020 - 12.2021
- Apply incident management techniques such as monitoring, detecting, verifying, responding to, and clearing incidents
- Coordinate with State/Local Police, Fire, and Rescue during emergencies
- Dispatch appropriate emergency and maintenance personnel when required
- Monitor and operate Traffic Management System components such as CCTV, variable message signs, traffic signals, variable speed signs, and overheight vehicle detectors
- Monitor and operate Supervisory Control and Data Acquisition Systems (SCADA) such as tunnel ventilation, pump equipment, tunnel fire system, environmental monitoring, and power distribution
- Maintain logs, forms, and reports
- Operate two-way radio system using clear, concise, and professional techniques
- Maintain and update real-time traffic reporting via the Virginia Traffic system
- Maintain and update event management system
- Document and notify maintenance of system and equipment failures and malfunctions
- Direct field forces to respond during incidents and emergencies
- Remain alert and maintain situational awareness with regards to facility security and access control
- Perform all duties in a safe manner and adhere to all established safety guidelines and policies, includes maintaining a clean and safe work environment.
Front Desk Receptionist
Marriott International, Inc
Suffolk
11.2020 - 01.2021
- Ensured that all guests received a warm greeting at the register, thanks for their patronage and offer of assistance
- Resolve guest complaints, ensuring guest satisfaction
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation
- B) all room rates, special packages and promotions
- C) daily house count and expected arrivals/departures
- D) scheduled daily group activities
- Maintain positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction
- Obtain assigned bank and ensure accuracy of contracted monies
- Resolve discrepancies on the room status report with Housekeeping
- Process all guest check-ins, process all check-outs.
Traffic Controller
Elizabeth River Crossings
Portsmouth
07.2013 - 12.2019
- Apply incident management techniques such as monitoring, detecting, verifying, responding to, and clearing incidents
- Coordinate with State/Local Police, Fire, and Rescue during emergencies
- Dispatch appropriate emergency and maintenance personnel when required
- Monitor and operate Traffic Management System components such as CCTV, variable message signs, traffic signals, variable speed signs, and overheight vehicle detectors
- Monitor and operate Supervisory Control and Data Acquisition Systems (SCADA) such as tunnel ventilation, pump equipment, tunnel fire system, environmental monitoring, and power distribution
- Maintain logs, forms, and reports
- Operate two-way radio system using clear, concise, and professional techniques
- Maintain and update real-time traffic reporting via the Virginia Traffic system
- Maintain and update event management system
- Document and notify maintenance of system and equipment failures and malfunctions
- Direct field forces to respond during incidents and emergencies
- Remain alert and maintain situational awareness with regards to facility security and access control
- Perform all duties in a safe manner and adhere to all established safety guidelines and policies, includes maintaining a clean and safe work environment.
Crossing Guard
City of Norfolk
Norfolk
10.2014 - 01.2016
- Monitored traffic flow to locate safe gaps through which pedestrians can cross streets safely
- Directed or escorted pedestrians across streets, stopping traffic as necessary
- Communicated traffic and crossing rules and other information to students and adults
- Directed traffic movement or warning of hazards, using signs, flags, lanterns and hand signals
- Guided or controlled vehicular or pedestrian traffic, stopping speeding vehicles to warn drivers of traffic laws.
Security Officer
G4S
Virginia Beach
07.2012 - 09.2014
- Managed employee exits and prevent anyone from leaving without a scan and bag search
- Approached incidents in a calm, professional manner to uncover and prevent loss
- Request medical or law enforcement assistance as needed
- Address unintentional violations directly and provided training to all employees on how to prevent mistakes in the future.
Loss Prevention Officer
Kmart
Virginia Beach
02.2011 - 10.2012
- Monitored CCTV images of packaging and sorting areas to prevent internal/external loss
- Worked with department manages to implement new protocols to reduce loss and incidents
- Gathered CCTV footage, employee statements, and relevant documentation to support criminal proceedings against violators
- Confronted shoplifters, recovered merchandise and assisted law enforcement with investigations.
Security Officer
Guardsmark
Virginia Beach
04.2008 - 06.2009
- Managed employee exits and prevent anyone from leaving without a scan and bag search
- Approached incidents in a calm, professional manner to uncover and prevent loss
- Request medical or law enforcement assistance as needed
- Address unintentional violations directly and provided training to all employee on how to prevent mistakes in the future.
Education
Associate Degree in Criminal Justice -
ECPI College of Technology
03.2007
Associate Degree in Paralegal Studies -
Bryant & Stratton College
10.2005
Skills
- Microsoft Excel
- Incident Reporting
- Decision-Making
- Traffic Monitoring
- Critical Thinking
- Traffic Control Systems Design
- Computational Skills
- Microsoft PowerPoint
- Attention to Detail
Certification
FEMA IS Courses:
- IS-100: Intro to the incident command system
- IS-200: Basic incident command system for initial response
- IS-700: Intro to the national incident command management system
- IS-800: National response framework
- IS-907: activate shooter
Training
VDOT University courses:
- DHRM WC- Supervisor training
- People Management Fundamentals: Civility complaint & Investigation
- People Management Fundamentals: Introduction to People Management
- People Management Fundamentals: Time and Attendance
- People Management Fundamentals: Policies and Procedures
- Safety Directives
- Contractors Safety
- First Aid/ CPR
- Fire Extinguisher use and Maintenance
- FY24 Excellence Courses
Timeline
Traffic Controller
Virginia Department of Transportation
07.2021 - Current
Food and Beverage Supervisor
Marriott International
01.2021 - 11.2023
Front Desk Receptionist
Marriott International, Inc
11.2020 - 01.2021
Traffic Controller
Virginia Department of Transportation
01.2020 - 12.2021
Crossing Guard
City of Norfolk
10.2014 - 01.2016
Traffic Controller
Elizabeth River Crossings
07.2013 - 12.2019
Security Officer
G4S
07.2012 - 09.2014
Loss Prevention Officer
Kmart
02.2011 - 10.2012
Security Officer
Guardsmark
04.2008 - 06.2009
Associate Degree in Criminal Justice -
ECPI College of Technology
Associate Degree in Paralegal Studies -
Bryant & Stratton College
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