Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Smith

Sykesville,MD

Summary

Throughout my career, I have contributed to positive business results through effective organizational, prioritization and follow-through of key business projects. My strengths and qualifications are an ideal match for a secretarial position. I have 10 years of experience as a support specialist. My diligent role includes daily tasks; overseeing the establishments, using written and verbal correspondence answering various questions for the owner, front office, dealing with difficult customers, solving problems, staff, and customers, while answering calls, on line orders, scheduling parties, and other customer service duties i believe that my professional skills, manner and mindset would make me a strong addition to any team.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase business results. Enhance customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

If you agree my acquired skills and knowledge would make a strong addition to your team, please call me to set up an interview. I look forward to beginning my career with NSA.

Overview

6
6
years of professional experience

Work History

Server, Bartender, Team Leader, Scheduler

Oscars Alehouse
03.2017 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Server

Olive Garden Restaurant
11.2019 - 01.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Shift Leader, Cashier, Baker

Panera Bread
11.2017 - 11.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Bachelor of Science - Psychology

University of Maryland Global Campus
Baltimore, MD
01.2024

Skills

  • Sales Expertise
  • Safety Processes
  • Leadership
  • University Admissions

Timeline

Server

Olive Garden Restaurant
11.2019 - 01.2021

Shift Leader, Cashier, Baker

Panera Bread
11.2017 - 11.2019

Server, Bartender, Team Leader, Scheduler

Oscars Alehouse
03.2017 - Current

Bachelor of Science - Psychology

University of Maryland Global Campus
Sophia Smith