Summary
Overview
Work History
Education
Skills
Certification
California Food Handler Certificate
Timeline
Generic

Sophia Snyder

Jamestown,CA

Summary

I developed leadership and team coordination skills in a fast-paced restaurant environment, as well as excelled in managing staff, optimizing workflows, and ensuring high-quality customer service. Looking to transition into new field, leveraging these transferrable skills for impactful contributions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Certified Swing Manager

McDonald's
01.2024 - Current
  • Managed employee performance to give guests accurate, efficient, and personable service every time.
  • Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
  • Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
  • Enhanced customer satisfaction through consistently providing friendly and efficient service.
  • Developed daily goals for the team that were aligned with overall business objectives, increasing productivity levels.
  • Monitored premises and assigned tasks to keep facilities clean, neat, stocked, and organized.
  • Provided exceptional customer service while managing busy shifts, resulting in increased return visits from patrons.
  • Trained crew members on how to perform tasks correctly.
  • Maintained high cleanliness standards, resulting in positive health inspections and a welcoming environment for customers.
  • Oversaw cash handling procedures, reducing discrepancies and ensuring accurate financial reporting.
  • Collaborated with other managers on the implementation of company-wide operational improvements that enhanced overall efficiency across multiple locations.
  • Monitored equipment maintenance needs proactively, minimizing downtime due to repairs or malfunctions.

Hostess

Viney’s Italian Kitchen
06.2022 - 11.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Education

High school diploma -

Theodore Bird High School
Sonora, CA
06.2024

Skills

  • Health and safety regulations
  • Accurate money handling
  • POS system
  • Reliable, responsible, and time management
  • Attention to detail
  • Problem-solving abilities and multitasking
  • Collaboration, teamwork, and excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Coachable
  • Shift oversight and team leadership
  • Customer service monitoring

Certification

  • California Food Handler Certification
  • Completed 2022-11-08

California Food Handler Certificate

  • Certificate Number: FSP130021
  • Issued on: 2022-11-08
  • Expires 3 years after issue date
  • FoodServicePrep.com
  • 1-800-712-1707
  • Food Service Prep LLC
  • 13359 North Highway 183
  • Suite 406-660
  • Austin TX 78750

Timeline

Certified Swing Manager

McDonald's
01.2024 - Current

Hostess

Viney’s Italian Kitchen
06.2022 - 11.2022

High school diploma -

Theodore Bird High School

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Sophia Snyder