Sophia Sorto

• Coordinate school routes efficiently for students to be in, and for drivers to follow the route order.

• Communicate with parents and schools in regards to any updates on the routes.

• Generate reports to track time of routes and maintain proper records and documentation.

• Manage high call volumes while maintaining composure and professionalism under pressure.

• Track busses to make sure they're arriving to destinations

on time.

• Assist by translating to parents or job applicants from Spanish to English.

• Enhanced client relationships through regular communication and prompt responses to inquiries.
• Engaged with customers to build business relationships.
• Scheduled appointments and had A salesperson ready to assist when client arrived.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Managed high amount of incoming call and internet leads with clients vehicle interests.

• Built rapport with client, presented various options in regards to vehicles.

• Collaborated with other departments to ensure seamless integration of business development initiatives into overall company operations.

• Kept meticulous client notes and updated account information in company databases.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Provided clerical support to company employees by copying, faxing, and filing documents.