Sophia Sozo
Kansas City,MO
Summary
Hardworking customer service associate with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Not only have I had several years of my own experience, I've grown up watching my parents own a variety of businesses and restaurants throughout my lifetime, giving me the privilege of knowing how to communicate clearly and giving me problem solving skills while remaining calm in tough situations.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Belton, MO
06.2023 - 12.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Server
Texas Roadhouse
Belton, MO
01.2022 - 05.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Hostess
Seasons 52
Buford, GA
10.2021 - 12.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
- Helped to plan and execute parties for more than 10 guests, coordinating menus and preparing tables
Stocker
Victoria Secret
Buford, GA
10.2021 - 12.2021
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Communicated effectively with members of public in often crowded and noisy environments.
- Added labels to products, rotated current stock and professionally arranged merchandise.
- Noticed damaged products and removed from received shipments to be processed for refund or replacement.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Kept stockroom orderly, accessible and safe with regular upkeep.
- Stacked, organized and palletized packages for efficient storage and movement.
Server Assistant
Chaz On The Plaza
Kansas City, MO
05.2021 - 08.2021
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Greeted guests with friendliness and professionalism.
- Supported serving staff in delivering accurate and well-presented food orders.
- Cleaned and reset tables in a timely maner.
- Refilled waters throughout the guests meal.
- Occasionally helped as barback cleaning and polishing bar glasses.
Hostess
Firebirds Wood Fired Grill
Lee's Summit, MO
10.2020 - 05.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff with cleaning and bussing tables keeping the dining room presentable for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
- Tracked seated guests and available seating using open table.
FOH Team Member
Culver's Restaurant
Raymore, MO
03.2019 - 10.2019
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Created good dining experience by taking accurate orders and delivering them in a timely manner.
- Stocked and maintained condiment table as well as making sure ice was always full.
Education
High School Diploma -
Raymore-Peculiar Sr. High School
Peculiar, MO05.2021
Skills
- Menu memorization
- Table setting arrangements
- Dining customer service
- Safe food handling
- Effective customer upselling
- High-volume dining
- Seating assignment preparation
- Guest service
- Communication/ People skills
- Customer Service
- Verbal Communication
- Problem Resolution
- Problem-solving abilities
- Adaptive team player
- High-energy attitude
- Product organization
Timeline
Barista
Starbucks
06.2023 - 12.2023
Server
Texas Roadhouse
01.2022 - 05.2023
Hostess
Seasons 52
10.2021 - 12.2021
Stocker
Victoria Secret
10.2021 - 12.2021
Server Assistant
Chaz On The Plaza
05.2021 - 08.2021
Hostess
Firebirds Wood Fired Grill
10.2020 - 05.2021
FOH Team Member
Culver's Restaurant
03.2019 - 10.2019
High School Diploma -
Raymore-Peculiar Sr. High School
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