Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Spyche

Lancaster,NY

Summary

Accomplished leader with a proven track record at GO Car Wash, enhancing customer satisfaction and streamlining operations. Skilled in staff management and customer service, I excel in motivating teams and improving efficiency. Achieved significant improvements in service delivery and operational procedures, demonstrating exceptional organizational skills and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Assistant Manager

GO Car Wash
06.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Customer Service Teammate

GO Car Wash
07.2023 - 06.2024
  • Developed strong relationships with clients by understanding their needs and providing personalized solutions.
  • Enhanced customer satisfaction by addressing and resolving inquiries efficiently and professionally.
  • Managed high call volume, prioritizing tasks to ensure timely assistance for all customers.
  • Contributed positively to the team''s overall performance by maintaining a positive attitude even in challenging situations.
  • Increased customer retention through attentive service and proactive issue resolution.
  • Responded to customer requests for products, services, and company information.
  • Mentored junior staff members, sharing best practices for effective communication and problem-solving techniques.
  • Achieved high levels of customer satisfaction by consistently exceeding expectations in responsiveness and empathy during interactions.
  • Streamlined customer service processes for improved response times and increased customer loyalty.

Team Lead

GO Car Wash
09.2022 - 07.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Customer Service Teammate

GO Car Wash
10.2020 - 09.2022
  • Developed strong relationships with clients by understanding their needs and providing personalized solutions.
  • Continuously sought opportunities for professional development through attending workshops and staying current with industry trends, ensuring high-quality service delivery.
  • Enhanced customer satisfaction by addressing and resolving inquiries efficiently and professionally.
  • Managed high call volume, prioritizing tasks to ensure timely assistance for all customers.
  • Streamlined customer service processes for improved response times and increased customer loyalty.
  • Contributed positively to the team''s overall performance by maintaining a positive attitude even in challenging situations.

Education

Bachelor of Arts - Public Relations

SUNY College At Oswego
Oswego, NY

Skills

    Money Handling

    Team motivation

    Product and service knowledge

    Staff Training and Development

    Task Delegation

    Staff Management

    Employee Scheduling

    Recruiting and interviewing

    Policy Enforcement

    Customer Service

    Team Leadership

    Time Management

    Organizational Skills

    Hiring and Training

Timeline

Assistant Manager

GO Car Wash
06.2024 - Current

Customer Service Teammate

GO Car Wash
07.2023 - 06.2024

Team Lead

GO Car Wash
09.2022 - 07.2023

Customer Service Teammate

GO Car Wash
10.2020 - 09.2022

Bachelor of Arts - Public Relations

SUNY College At Oswego

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Sophia Spyche