Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Sophia St Amour

Plantation,FL

Summary

The goal is to be hired. With the skills necessary to handle any job given to me, and the confidence to be an efficient employee; I am very determined and hard-working, with exceptional people skills. As a quick learner, I can adapt to anything with a positive attitude while perfecting what I learn. I look forward to getting a stable job that will help me continue to build experience and skills for my future.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Assistant

OGJEWELERS
09.2022 - 09.2023
    • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
    • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
    • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
    • Collaborated with team members to accomplish sales goals and improve overall store performance.

      • - We run an e-commerce business on an app called 'WhatNot'. Auctioning off jewelry to people miles away, internationally. My time as a customer service representative, I gained valuable experience in handling a variety of customer inquiries and concerns. I was responsible for ensuring that all customers received prompt and courteous service, and I always made sure to go above and beyond to exceed their expectations. In addition, I was responsible for maintaining accurate records of all customer interactions and ensuring that all issues were resolved in a timely and satisfactory manner.

Deli Clerk

Publix
05.2022 - 11.2022
    • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
    • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
    • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
    • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
    • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
    • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
    • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
    • Maintained clean, trash-free workspaces to maximize productivity and safety.

FOH Team Member

Chick-fil-A
01.2021 - 05.2021
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drive-thru.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.

Education

High School Diploma -

Everglades High School
Miramar, FL
06.2022

Skills

  • Order Processing
  • Loss Prevention
  • Complaint Handling
  • Customer Assistance
  • Fashion sense and styling
  • Flexible schedule availability
  • Attention to detail
  • Cash handling accuracy
  • Patience and empathy
  • Food Preparation
  • Product Sampling

Affiliations

  • Art, cooking, writing, reading

Certification

Adobe software, Microsoft Office, Microsoft Word, Excel

Languages

English
Native or Bilingual
Haitian Creole
Limited Working

Timeline

Retail Assistant

OGJEWELERS
09.2022 - 09.2023

Deli Clerk

Publix
05.2022 - 11.2022

FOH Team Member

Chick-fil-A
01.2021 - 05.2021

High School Diploma -

Everglades High School

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Sophia St Amour