Sophia Steinhauer
Willow Street,PA
Summary
Dynamic coffee industry professional with a proven track record in crafting high-quality products and delivering exceptional customer experiences. Recognized for maintaining a clean and organized workspace while effectively responding to the evolving needs of customers. Strong teamwork skills and a commitment to achieving consistent results in fast-paced environments demonstrate a dedication to excellence. Eager to further develop skills and contribute to community service through innovative approaches and collaborative efforts.
Overview
6
6
years of professional experience
Work History
Specialty Coffee Barista
Passenger Coffee Roasters
Lancaster, PA
07.2025 - Current
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Operated espresso machines and grinders to maintain optimal beverage quality.
- Maintained cleanliness of workspace and equipment to ensure compliance with health standards.
- Fostered positive relationships with customers to encourage repeat business and loyalty.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
Coffee Department Manager
Strasburg Market Place
Ronks, PA
11.2021 - 03.2025
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Designed and ran an online marketing profile to help promote sales and increase business profits.
- Re-designed work space to better support the productivity of work-flow.
- Re-designed customer seating area to better support the aesthetic/brand of business .
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Lead Barista
Speckled Hen Coffee
Strasburg, PA
06.2021 - 11.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Lead Barista
Willow Valley Communities
Willow Street, PA
05.2020 - 01.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Education
No Degree - Spanish Language And Literature
Atlas Travel And Study Abroad
San Jose, Costa Rica04-2023
High School Diploma -
Solanco High School
Lancaster, PA05-2020
Certified Personal Trainer - Health And Physical Fitness
NASM
08-2025
CPR/AED Certificate - Health And Physical Fitness
ASTI
07-2025
Skills
- Professional Hospitality
- Problem-solving
- Attention to detail
- Productivity
- Teamwork
- Strong work-ethics
- Goals and performance
- Conversational Spanish
- Clear communication
Languages
Spanish
Limited Working
Timeline
Specialty Coffee Barista
Passenger Coffee Roasters
07.2025 - Current
Coffee Department Manager
Strasburg Market Place
11.2021 - 03.2025
Lead Barista
Speckled Hen Coffee
06.2021 - 11.2021
Lead Barista
Willow Valley Communities
05.2020 - 01.2021
High School Diploma -
Solanco High School
No Degree - Spanish Language And Literature
Atlas Travel And Study Abroad
Certified Personal Trainer - Health And Physical Fitness
NASM
CPR/AED Certificate - Health And Physical Fitness
ASTI