Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sophia Stewart

Orem,UT

Summary

Enthusiastic and hardworking college student with over 7 years of experience in customer service, specializing in providing excellent service and creating positive experiences for customers. Known for being reliable, detail-oriented, and a team player, I thrive in environments where collaboration and communication are key. Looking for a close-knit team where I can contribute my skills, learn, and grow while making a meaningful impact.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Professional House Cleaner

Just Right Cleaning Services LLC
Kanab, USA
01.2019 - Current
  • Cleaning & Upkeep: Deep cleaned bathrooms, kitchens, bedrooms, and outdoor areas, including patios, yards, garages, and hot tubs, to ensure every space was guest-ready
  • Guest Support: Helped guests with extra requests, providing a friendly and responsive experience to ensure their stay was as comfortable as possible
  • Hot Tub & Yard Care: Made sure hot tubs were clean and maintained, and that outdoor areas were tidy and welcoming for guests
  • Maintained excellent cleanliness ratings from guest reviews (96%), contributing to repeat bookings and positive feedback
  • Worked well in a fast-paced environment, balancing multiple properties and tasks while maintaining high standards of cleanliness

Shift Leader/Team Member

Menchie's Frozen Yogurt
Saint George, USA
08.2023 - 09.2024
  • Leadership & Supervision: Led shifts by overseeing daily operations, supervising team members, and ensuring excellent customer service standards were met
  • Machine Maintenance & Cleaning: Responsible for cleaning and troubleshooting frozen yogurt machines, ensuring they were properly maintained and in working order
  • Food Preparation & Decoration: Prepared fresh fruit and toppings, made and decorated custom cakes for special events and customer orders
  • Inventory Management: Took inventory regularly and placed orders for necessary supplies, ensuring the store had all essential products in stock
  • Customer Service: Delivered friendly, prompt service while helping customers select yogurt flavors, toppings, and creating memorable experiences
  • Helped increase sales by suggesting popular toppings and flavors and promoting cake orders, which contributed to a boost in overall revenue

Cashier/Administrative Assistant

Jacobs Outpost Gift Shop
Kanab, USA
05.2023 - 08.2023
  • Product Display, Store Cleanliness, Organization: Designed, organized, and decorated displays to showcase products and maintained a clean and presentable environment for customers
  • Inventory Management: Took inventory regularly, organized back stock rooms, and ensured products were well-stocked and easy to access
  • Cash Handling & POS System: Operated the POS system, handled cash transactions, and processed payments accurately and efficiently
  • Communication & Customer Service: Answered phone calls, addressed customer inquiries, and resolved issues in a professional and friendly manner
  • Designed and organized store displays that increased foot traffic and customer engagement, contributing to a boost in sales
  • Assisted in training new employees on store procedures, POS system usage, and customer service skills

Server/Busser/Host

Iron Horse Restaurant
Kanab, USA
04.2022 - 08.2023
  • Customer Service: Provided exceptional service to guests by taking orders, serving food and drinks, and addressing special requests to enhance their dining experience
  • Collaboration with Kitchen & Staff: Worked closely with kitchen staff to ensure timely food preparation and delivery; assisted fellow servers to ensure smooth service and efficiency
  • Cash Handling & POS System: Operated the POS system, processed payments, and handled cash and credit transactions accurately
  • Cleaning & Dishwashing: Maintained cleanliness throughout the restaurant by bussing tables, cleaning, and doing dishes during shifts to ensure a hygienic environment
  • Takeout & Phone Support: Answered restaurant phone calls, provided information about menu items, and took takeout orders, ensuring accuracy and prompt service
  • Recognized for outstanding customer service, consistently receiving positive feedback for attentiveness, efficiency, and friendly demeanor
  • Played a crucial role in improving restaurant turnover time by assisting with fast and efficient table clearing and resetting

Education

High school diploma -

Kanab High School
Kanab, UT
05.2023

Skills

  • Computer skills
  • Hospitality
  • Food preparation
  • Order fulfillment
  • Hotel experience
  • Restaurant experience
  • Child care
  • Shift Management
  • Customer service
  • Organizational skills
  • Communication Skills
  • Cashiering
  • Caregiving
  • Cleaning experience
  • Kitchen experience

Certification

Driver's License

Timeline

Shift Leader/Team Member

Menchie's Frozen Yogurt
08.2023 - 09.2024

Cashier/Administrative Assistant

Jacobs Outpost Gift Shop
05.2023 - 08.2023

Server/Busser/Host

Iron Horse Restaurant
04.2022 - 08.2023

Professional House Cleaner

Just Right Cleaning Services LLC
01.2019 - Current

High school diploma -

Kanab High School

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Sophia Stewart