SOPHIA STODDART
TJX Marshalls
St. Petersburg,USA
1
Language
1
year of professional experience
Dedicated college student, currently enrolled at Eckerd College and seeking opportunity to gain skills in the Marine Science and Mathematics field through internships. Excellent at communicating, eager to learn, prior experience in working in a marine environment, marine related labs, private math tutoring, and the construction of scientific papers. Looking to gain experience and knowledge about the current state of marine environments and teaching others to love math as much as I do. Open water and Nitrox certified diver.
Work History
Private Tutor
7 Months- Conducted one-on-one tutoring sessions tailored to the needs and learning styles of each student.
- Maintained up-to-date knowledge of curriculum changes, educational standards, and teaching methodologies relevant to subjects tutored.
- Encouraged students to be wrong and show their work and thought process.
- On standby during the completion of homework to ensure students had immediate help/support.
- Encouraged students to be confident in their education and ability to tackle a problem.
- Identified students' strengths and weaknesses through observation and assessment, guiding personalized instruction plans.
- Assisted students in mastering challenging concepts through tailored instructional strategies.
- Monitored student progress, providing timely feedback and adjusting approaches as needed.
Customer Experience Coordinator
3 Months- Coordinated feedback collection from customers to identify service improvement opportunities.
- Supported training initiatives for new staff to ensure consistent customer experience standards.
- Helped customers understand return policies and processed items.
- Managed high-priority accounts by delivering tailored support services that directly addressed specific needs while reinforcing client loyalty.
- Implemented best practices in communication to foster positive customer relations.
- Adapted quickly to changing environments, ensuring responsiveness to customer needs and expectations.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Education
Bachelor of Science - Marine Science & Mathematics
Skills
Individualized instruction
Personalized learning techniques
Homework assistance
Study strategies
Analytical and critical thinking
Problem-solving skills
Adaptability
Communication skills
Homework support
Schedule management
Patience and composure
Session preparation techniques
Solutions management
Returns assistance
Teamwork and collaboration
Customer service
Accomplishments
- Helped students achieve an average of 30% improvement per lesson.
- Encouraged students to participate in class and make mistakes.
- Achieved monthly TJX card sign-ups by encouraging employees to let customers know the full benefits of the card.
- Improved success of working environment by recognizing and organizing poor communication.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Pivoted to finish a group scientific presentation alone after conflicts from my peers schedules arose.
Languages
Chinese (Mandarin)
Elementary
Interests
Diving
Fishing
Catching & Identifying Marine Organisms
Timeline
Customer Experience Coordinator
TJX Marshalls
04.2026 - 07.2026Read More
Private Tutor
01.2026 - CurrentRead More
Eckerd College
Bachelor of Science from Marine Science & Mathematics
Read More