Sophia Strang
Oxford,MI
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with other professionals to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
3
3
years of professional experience
Work History
Assistant Manager
White Pine Coffee Roasters
Oxford , MI
2023.02 - Current
- Assigned tasks to team members based on their strengths and skill sets.
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
- Managed daily workflow and scheduled staff for adequate coverage.
- Implemented strategies to increase customer retention and loyalty.
Member Service Representative
Planet Fitness
Lake Orion , MI
2021.07 - 2023.01
- Handled customer complaints in an efficient and courteous manner.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Audited customer account information to identify issues and develop solutions.
Education
High School Diploma -
Oxford High School
Oxford, MI2021-05
Skills
- Labor and food cost control
- Customer-Oriented
- Inventory Control
- Safety reviews
- Schedule Management
- Production Management
Timeline
Assistant Manager
White Pine Coffee Roasters
2023.02 - Current
Member Service Representative
Planet Fitness
2021.07 - 2023.01
High School Diploma -
Oxford High School
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