Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Strang

Oxford,MI

Summary

Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with other professionals to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

3
3
years of professional experience

Work History

Assistant Manager

White Pine Coffee Roasters
Oxford, MI
02.2023 - Current
  • Assigned tasks to team members based on their strengths and skill sets.
  • Provided on-the-job training to new staff members.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Implemented strategies to increase customer retention and loyalty.

Member Service Representative

Planet Fitness
Lake Orion, MI
07.2021 - 01.2023
  • Handled customer complaints in an efficient and courteous manner.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Audited customer account information to identify issues and develop solutions.

Education

High School Diploma -

Oxford High School
Oxford, MI
05-2021

Skills

  • Labor and food cost control
  • Customer-Oriented
  • Inventory Control
  • Safety reviews
  • Schedule Management
  • Production Management

Timeline

Assistant Manager

White Pine Coffee Roasters
02.2023 - Current

Member Service Representative

Planet Fitness
07.2021 - 01.2023

High School Diploma -

Oxford High School

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Sophia Strang