Sophia Stringfellow
Glen Burnie,MD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
28
28
years of professional experience
Work History
OTR/RTS Process Assistant
Amazon AMZL
11.2023 - Current
- Executed ALL in ALL Out Process efficiently during designated workdays.
- Communicate issues effectively to relevant personnel for quick resolution.
- Supported Flex processes to achieve perfect ODT on scheduled days.
- Oversaw and coordinated GEMBA calls when needed.
- Ensured efficient plans for DAs falling behind through active coordination with DSP dispatchers.
- Executed daily RTS crash checks to guarantee deliverable packages reached customers.
Process Assistant-Pack Area
Amazon LLC.
07.2023 - 11.2023
- Facilitated the organization of department activities through effective duty allocation.
- Ensured compliance with SOPs through regular verification and monitoring.
- Boosted area performance through systematic tracking, reporting, and feedback.
- Trained team members to adhere to safety protocols at all times.
- Collaborated with Area Manager to achieve daily targets.
- Stepped in to perform production tasks when necessary.
- Resolved obstacles promptly.
- Identified areas for improvement within existing processes.
Learning Trainer
Amazon LLC.
01.2023 - 07.2023
- Organized, arranged, and conducted training programs.
- Ensure accurate and valuable information reaches trainees frequently.
- Tracked the success of orientation and other training initiatives.
- Enhanced training initiatives by incorporating constructive feedback.
- Compiled feedback data to aid the learning department in pinpointing strengths.
- Identified skill gaps and assessed growth opportunities for teams.
- Demonstrated quick and productive reactions to problem-solving responsibilities.
ICQA Process Assistant
Amazon LLC.
04.2021 - 01.2023
- Streamlined department workflows through effective delegation of tasks and leadership during discussions.
- Trained team members to enhance operational efficiency and skillset.
- Monitored and evaluated associate performance through regular tracking and feedback.
- Trained associates on maintaining consistent workplace safety.
- Collaborated with Area Manager to achieve daily performance targets.
- Stepped in to assist with production tasks when necessary.
CPT Dwell Lead/ Outbound Problem Solver/Slam Operator/ Singles Packer
Amazon LLC.
04.2019 - 04.2021
- Streamlined packaging process to ensure compliance with shipping deadlines.
- Resolved issues related to customer orders efficiently.
- Regularly met objectives through consistent unit packing.
Dispatcher
Bluewater Consolidators
05.2018 - 04.2019
- Coordinated owner operator schedules for efficient pick-ups and deliveries.
- Supplied customers information on services, rates and equipment availability.
- Ensured accuracy of booking confirmations.
- Coordinated logistics operations by addressing both driver and customer concerns promptly.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Received or prepared work orders.
Sale Associate
Steve Madden
11.2016 - 04.2018
- Acknowledged customers with proactive greetings and assistance.
- Provided personalized recommendations to enhance sales.
- Adhered to POS guidelines while overseeing register operations.
- Achieved and outperformed set sales objectives.
Associate/Survey Coordinator
ICF International (formerly Macro International)
06.1997 - 04.2016
- Contributed actively to diverse project teams for state, local, and national surveys.
- Delivered project assistance to leadership team onsite and remote.
- Coordinated the collection and delivery of completed surveys back to research team members.
- Monitored progress of ongoing surveys, ensuring that deadlines were met.
- Communicated regularly with project stakeholders regarding progress updates and changes.
- Managed day-to-day operations related to administering surveys, such as scheduling appointments, coordinating logistics.
- Managed complex travel arrangements for data collection teams across the country.
- Compiled and structured comprehensive training documents for project modules.
- Led preparation and delivery of instructional content for data collector workshops.
- Managed a team of 4-14 remote field data collectors.
- Implemented quality control procedures over data.
- Managed both permanent and temporary data processing employees.
Education
GED -
BLUE RIDGE JOB CORPS
11-1989
Skills
- Workflow management
- Assignment delegation
- Lean methodologies
- Metrics tracking
- Quality assurance
- Staff training and development
Timeline
OTR/RTS Process Assistant
Amazon AMZL
11.2023 - Current
Process Assistant-Pack Area
Amazon LLC.
07.2023 - 11.2023
Learning Trainer
Amazon LLC.
01.2023 - 07.2023
ICQA Process Assistant
Amazon LLC.
04.2021 - 01.2023
CPT Dwell Lead/ Outbound Problem Solver/Slam Operator/ Singles Packer
Amazon LLC.
04.2019 - 04.2021
Dispatcher
Bluewater Consolidators
05.2018 - 04.2019
Sale Associate
Steve Madden
11.2016 - 04.2018
Associate/Survey Coordinator
ICF International (formerly Macro International)
06.1997 - 04.2016
GED -
BLUE RIDGE JOB CORPS
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