Sophia Suhyun Baek
River Edge,NJ
Summary
Franchise Development Coordinator at GRAND BK CORP with over 3 years of experience in enhancing operational efficiency through effective communication and management skills. Proven ability to collaborate within teams and manage multiple tasks simultaneously. Committed to continuous professional development and education to drive organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Franchise Development Coordinator
Grand BK
Carlstadt, NJ
07.2022 - Current
- Oversee operations for three corporate-owned stores, including workflow optimization, vendor R&D for new menu development, recruitment and training of store teams.
- Manage profit and loss statements and financial performance for all corporate locations, implementing cost controls and sales growth strategies that improved overall revenue
- Led multiple cross-functional projects simultaneously: including store improvements, new product launches, and new promotions - ensuring timely execution and alignment with company objectives.
- Oversee the floral department operations across 60+ supermarket locations, managing product distribution, vendor R&D for new items and recipes, budgeting, and visual merchandising strategies - resulting in increased sales volume and brand consistency.
Part Time Cafe Employee
Barnes & Noble
Hackensack, NJ
08.2021 - 02.2022
- Created great customer service in order to ensure long-term sales
- Great communication skills to resolve customers’ grievances and demands
- Successfully multi-tasked & managed different roles in a high-stress environment
Seasonal Employee
Gong Cha USA
Paramus, NJ
05.2019 - 09.2019
- Took customer orders with a friendly and outgoing demeanor
- Made a variety of drinks in a fast-paced environment
Education
B.S. - Marketing
Rutgers University, Rutgers Business School
New Brunswick, NJ05.2021
Skills
- Microsoft Office proficiency
- Adobe Photoshop basics
- Vendor management
- Financial analysis
- Customer relationship management
- Multitasking
- Problem solving
- Effective communication
- Recruitment and training
- Time management
- Marketing communications
- Operations management
Languages
- Korean - Fluent
Projects
Holiday Flower Campaign (2023-present)
- Designed new floral items for the specific holiday
- Coordinated with vendors to ensure timely delivery of roses and bouquets to 60+ supermarket locations
- Managed inventory allocation and display setup across multiple stores to meet peak demand
- Increased overall sales by optimizing pricing strategy and display placement.
Holiday Campaign (2022-present)
- Oversaw holiday menu launches and cross-departmental coordination for bakery and cafe
- Managed project timelines for product development, inventory planning, and store readiness
Store Opening Project (Great Neck, NY 2025)
- Managed full-cycle project from site preparation to grand opening, including vendor coordination, staffing, and merchandising setup
- Oversaw inventory planning, product placement, and POS system setup prior to launch.
- Recruited and trained new employees on company SOPs, sales procedures, and customer service standards.
Certification
• ServSafe Food Manager
• Hootsuite Platform Certification
• Google Fundamentals of Digital Marketing
• Hootsuite Platform Certification
• Google Fundamentals of Digital Marketing
Timeline
Franchise Development Coordinator
Grand BK
07.2022 - Current
Part Time Cafe Employee
Barnes & Noble
08.2021 - 02.2022
Seasonal Employee
Gong Cha USA
05.2019 - 09.2019
B.S. - Marketing
Rutgers University, Rutgers Business School