Summary
Overview
Work History
Education
Skills
Volunteer Opportunities
Timeline
Generic

Sophia Suiter

Pryor,OK

Summary

Empathetic coach with good understanding of different cultures, perspectives and experiences. Eager to put leadership and problem-solving skills into practice. Personable and dedicated to helping individuals navigate difficult situations and resolve conflicts positively and constructively.

Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over 2 years of related experience.

Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handle questions and resolve concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

3
3
years of professional experience

Work History

Student Peer Mentor

Rogers State University
08.2022 - Current
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Shared information about student life, academic offerings and healthy decision making with peer mentees.
  • Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
  • Attended and led meetings with other peer mentors to offer support and standardize resource offerings.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.

Switchboard Operator

Rogers State University
10.2021 - Current
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered calls on 1 ring and engaged customers with friendly, professional demeanor.
  • Created and maintained company phone directory with current extensions and staff information.
  • Documented messages and forwarded to correct individual.

Cosmetologist

Elizabeth J. Salon & Co.
05.2020 - 01.2021
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Education

Bachelor of Arts - Political Science

Rogers State University
Claremore, OK
12.2024

State License - Cosmetology

Northeast Technology Center - Pryor
Pryor, OK
05.2020

Skills

  • Career Development Techniques Instruction
  • Telephone Operation
  • Administration Collaboration
  • Clear Communication
  • Overcoming Obstacles
  • Listening Actively
  • Client Satisfaction

Volunteer Opportunities

Girls on the Run International 

Thunderbird Challenge Program 

Timeline

Student Peer Mentor

Rogers State University
08.2022 - Current

Switchboard Operator

Rogers State University
10.2021 - Current

Cosmetologist

Elizabeth J. Salon & Co.
05.2020 - 01.2021

Bachelor of Arts - Political Science

Rogers State University

State License - Cosmetology

Northeast Technology Center - Pryor

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Sophia Suiter