Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Sweeney

Pittsburgh,Pennsylvania

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience

Work History

Guest Service Associate

Target
12.2023 - Current
  • Responded to guest inquiries to maximize guest satisfaction.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.

Barista

Starbucks, Barista
08.2022 - 12.2023
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Promoted additional items with beverages, increasing store sales.

Culinary Aide

Vincentian Nursing Home
09.2021 - 08.2022
  • Served nutritious meals while accommodating dietary restrictions and preferences of each resident in the nursing home setting.
  • Collaborated with culinary team members to ensure smooth operations and exceptional service.
  • Promoted a safe working environment by maintaining a clean and organized kitchen space.

Education

Bachelor of Arts - Psychology And Public Relations

Duquesne University
Pittsburgh, PA
05.2027

High School Diploma -

North Hills High School
Pittsburgh, PA
06.2023

Skills

  • Clear Communication
  • Administrative Skills
  • Guest Relations
  • Complaint Handling

Timeline

Guest Service Associate

Target
12.2023 - Current

Barista

Starbucks, Barista
08.2022 - 12.2023

Culinary Aide

Vincentian Nursing Home
09.2021 - 08.2022

Bachelor of Arts - Psychology And Public Relations

Duquesne University

High School Diploma -

North Hills High School

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Sophia Sweeney