SOPHIA T. BLAIS
Robbinsdale,Minnesota
Summary
I am dedicated, well organized person with excellent customer service skills. I have a genuine helpful and positive personality. I would love to be apart of a team that is hard-working, compassionate, and dedicated.
Overview
14
14
years of professional experience
Work History
Barista
Up Cafe
11.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Catering Server
Ben & Jerry's
06.2017 - 06.2019
- I had a part time role assisting with catering events
- Organize and pack inventory needs, on site set up oversee all details are executed and we are prepared to serve our guests
- I made sure to keep our area clean and neat for our guests to create a positive experience
Store Supervisor
Häagen-Dazs
06.2015 - 04.2018
- I quickly moved up from customer service to store supervisor
- As a supervisor, I lead both store openings and closings
- Balancing cash drawer and summarizing daily transactions
- I enjoyed making sure all customers had a positive experience
Nanny
01.2011 - 01.2018
- I wore many hats in this role, school pickups, drop off and pickup to afterschool activities
- At home, I prepared dinners, supported them in homework study needs, directed on their household chores
- I enjoyed becoming a close member of the family by building special bonds with each child
- I earned their trust and friendship
Education
Generals -
Minneapolis Community And Technical College
Minneapolis, MinnesotaEsthiology -
Aveda Arts And Sciences Institute
Minneapolis, Minnesota11-2021
DeLaSalle High School -
DeLaSalle High School
05.2017
Skills
- Self-motivated
- Hardworking
- Time management
- Friendly
- Quick learner
- Dedicated
- Loyal
- Active listener
- Cleanliness
- Opening and closing duties
Hobbies and Interests
- Soccer
- Art
- Volunteering
- Event planning
Timeline
Barista
Up Cafe
11.2021 - Current
Catering Server
Ben & Jerry's
06.2017 - 06.2019
Store Supervisor
Häagen-Dazs
06.2015 - 04.2018
Nanny
01.2011 - 01.2018
DeLaSalle High School -
DeLaSalle High School
Generals -
Minneapolis Community And Technical College
Esthiology -
Aveda Arts And Sciences Institute
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