Sophia Terrelonge
Summary
Experienced Program Administrator with a proven track record in program efficiency and strategic planning. Known for leading teams to success, and delivering projects on time. Skilled in fostering collaboration, compliance, and operational improvements.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Labor Program Administrator
The Department of Business and Professional Regulation
Tallahassee, FL
03.2013 - Current
- Manage day-to-day operations, and maintain status reports to ensure case completion within 150 days.
- Ensure compliance with Chapter 450, Part I, Florida Statutes, and 61L-2 Administrative Law.
- Facilitate staff meetings and educational sessions for operational issue resolution among ten employees.
- Organize conferences, workshops, and special events for internal and external program attendees.
- Establish relationships with stakeholders, including government representatives, through Memoranda of Understanding.
- Monitor monthly and annual performance reports to summarize progress toward compliance goals of 90% to 98%.
- Recruit, train, and supervise staff who are investigating cases while evaluating employee performance.
- Provided guidance to senior executives and attorneys on bills, policies, and procedures affecting program operations.
Program Administrator
The Department of Business and Professional Regulation
Tallahassee, FL
09.2012 - 03.2013
- Collaborated with staff members in various field offices to achieve goals and resolve issues related to unlicensed activities.
- Managed time efficiently to ensure timely completion of program outreach tasks.
- Analyzed operational data and reported annual results to stakeholders.
- Oversaw program budgets and timelines, ensuring adherence to allocated resources.
- Reviewed customer feedback regularly to identify service delivery improvements.
- Coordinated with internal staff for successful implementation of program initiatives.
- Provided guidance and support to team members to meet targets within deadlines.
Regulatory/Compliance Agent
The Department of Business and Professional Regulation
Tallahassee, FL
07.2007 - 09.2012
- Drafted investigative reports summarizing audit findings and recommendations to the attorney.
- Facilitated training and seminars for stakeholders regarding compliance initiatives and corrective actions.
- Audited payroll documents for compliance according to established guidelines.
- Prepared training materials for staff members on topics such as inspections, outreaches, and occupational safety.
- Performed on-site inspections of employer businesses.
- Maintained accurate records related to inspections, outreaches, training, daily, and monthly productivity.
- Maintained accurate records of all inspections performed.
Program Lead
DEPARTMENT OF BUSINESS & PROFESSIONAL REGULATION
Tallahassee, FL
01.2005 - 07.2007
- Completed day-to-day duties accurately and efficiently in reviewing employees' work product in processing state applications: real estate sales, brokers, and appraisals.
- Worked with cross-functional teams to achieve goals in processing applications, customer service, and escalation issues.
- Provided training, support, and guidance to a staff of five members to maintain a collaborative and effective work environment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance the application process.
Grad Intern Emergency Management
Tallahassee Memorial Hospital
Tallahasee, FL
01.2004 - 01.2005
- Performed Continuous Quality Improvement activities, such as analyzing core measurements of missed practices by physicians and nurses for preventative and corrective action.
- Facilitated with the administrative preceptor in the revision of the ER policies and procedures for patient care, and nurses' bedside emergency care.
- Compiled Door to Doc reports (directives in patient care) for missed directives.
- Addressed administrative concerns, reviewed patient complaints, and assessed requirements mandated by the Joint Commission on Accreditation of Hospitals.
- Engaged in the benchmarking process, emergency management, billing, and outreaches.
Claims Analyst
Wausau Insurance Corporation
Tampa, FL
07.1999 - 08.2000
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Assessed medical records for coverage eligibility and benefit accuracy.
- Managed escalated cases involving high-value claims or multiple parties involved.
Education
Master of Science - Health Administration
Florida A&M University
Tallahassee, FL United Sates Bachelor of Science - Health Care Management
Florida A&M University
TallahasseeAssociate of Science - Pre-Pharmacy
Hillsborough Community College
Tampa, FLSkills
- Knowledge of Management Principles
- Team Leadership
- Policy and Procedure Implementation
- Staff Management and Staff Training
- Exercise Accountability
- Teamwork and Collaboration
- Excellent Communication
- Analytical Thinking
- Problem-Solving Skills
- Regulatory Compliance
- Performance Evaluation
- Investigative Report Writing
- Innovative and Creative Thinking
- Strong Project Management
Accomplishments
- Won the 2016 Florida's Prudential Productivity Award.
- Awarded the 2014-2015 Manager of the Year Award
- Awarded the 2013-2014 Secretary of the Year Award
Certification
- Certified Florida Contract Manager, FCCM
- Certificate in Project Management
- Voluntary Inactive Real Estate Sales License
- Certificate in Leadership Training
References
References available upon request.
Timeline
Labor Program Administrator
The Department of Business and Professional Regulation
03.2013 - Current
Program Administrator
The Department of Business and Professional Regulation
09.2012 - 03.2013
Regulatory/Compliance Agent
The Department of Business and Professional Regulation
07.2007 - 09.2012
Program Lead
DEPARTMENT OF BUSINESS & PROFESSIONAL REGULATION
01.2005 - 07.2007
Grad Intern Emergency Management
Tallahassee Memorial Hospital
01.2004 - 01.2005
Claims Analyst
Wausau Insurance Corporation
07.1999 - 08.2000
Master of Science - Health Administration
Florida A&M University
Bachelor of Science - Health Care Management
Florida A&M University
Associate of Science - Pre-Pharmacy
Hillsborough Community College