Experienced Program Administrator with a proven track record in program efficiency and strategic planning. Known for leading teams to success, and delivering projects on time. Skilled in fostering collaboration, compliance, and operational improvements.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Labor Program Administrator
The Department of Business and Professional Regulation
Tallahassee, FL
03.2013 - Current
Manage day-to-day operations, and maintain status reports to ensure case completion within 150 days.
Ensure compliance with Chapter 450, Part I, Florida Statutes, and 61L-2 Administrative Law.
Facilitate staff meetings and educational sessions for operational issue resolution among ten employees.
Organize conferences, workshops, and special events for internal and external program attendees.
Establish relationships with stakeholders, including government representatives, through Memoranda of Understanding.
Monitor monthly and annual performance reports to summarize progress toward compliance goals of 90% to 98%.
Recruit, train, and supervise staff who are investigating cases while evaluating employee performance.
Provided guidance to senior executives and attorneys on bills, policies, and procedures affecting program operations.
Program Administrator
The Department of Business and Professional Regulation
Tallahassee, FL
09.2012 - 03.2013
Collaborated with staff members in various field offices to achieve goals and resolve issues related to unlicensed activities.
Managed time efficiently to ensure timely completion of program outreach tasks.
Analyzed operational data and reported annual results to stakeholders.
Oversaw program budgets and timelines, ensuring adherence to allocated resources.
Reviewed customer feedback regularly to identify service delivery improvements.
Coordinated with internal staff for successful implementation of program initiatives.
Provided guidance and support to team members to meet targets within deadlines.
Regulatory/Compliance Agent
The Department of Business and Professional Regulation
Tallahassee, FL
07.2007 - 09.2012
Drafted investigative reports summarizing audit findings and recommendations to the attorney.
Facilitated training and seminars for stakeholders regarding compliance initiatives and corrective actions.
Audited payroll documents for compliance according to established guidelines.
Prepared training materials for staff members on topics such as inspections, outreaches, and occupational safety.
Performed on-site inspections of employer businesses.
Maintained accurate records related to inspections, outreaches, training, daily, and monthly productivity.
Maintained accurate records of all inspections performed.
Program Lead
DEPARTMENT OF BUSINESS & PROFESSIONAL REGULATION
Tallahassee, FL
01.2005 - 07.2007
Completed day-to-day duties accurately and efficiently in reviewing employees' work product in processing state applications: real estate sales, brokers, and appraisals.
Worked with cross-functional teams to achieve goals in processing applications, customer service, and escalation issues.
Provided training, support, and guidance to a staff of five members to maintain a collaborative and effective work environment.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Contributed innovative ideas and solutions to enhance the application process.
Grad Intern Emergency Management
Tallahassee Memorial Hospital
Tallahasee, FL
01.2004 - 01.2005
Performed Continuous Quality Improvement activities, such as analyzing core measurements of missed practices by physicians and nurses for preventative and corrective action.
Facilitated with the administrative preceptor in the revision of the ER policies and procedures for patient care, and nurses' bedside emergency care.
Compiled Door to Doc reports (directives in patient care) for missed directives.
Addressed administrative concerns, reviewed patient complaints, and assessed requirements mandated by the Joint Commission on Accreditation of Hospitals.
Engaged in the benchmarking process, emergency management, billing, and outreaches.
Claims Analyst
Wausau Insurance Corporation
Tampa, FL
07.1999 - 08.2000
Reviewed customer claims, identified discrepancies and determined appropriate course of action.
Assessed medical records for coverage eligibility and benefit accuracy.
Managed escalated cases involving high-value claims or multiple parties involved.
Education
Master of Science - Health Administration
Florida A&M University
Tallahassee, FL United Sates
Bachelor of Science - Health Care Management
Florida A&M University
Tallahassee
Associate of Science - Pre-Pharmacy
Hillsborough Community College
Tampa, FL
Skills
Knowledge of Management Principles
Team Leadership
Policy and Procedure Implementation
Staff Management and Staff Training
Exercise Accountability
Teamwork and Collaboration
Excellent Communication
Analytical Thinking
Problem-Solving Skills
Regulatory Compliance
Performance Evaluation
Investigative Report Writing
Innovative and Creative Thinking
Strong Project Management
Accomplishments
Won the 2016 Florida's Prudential Productivity Award.
Awarded the 2014-2015 Manager of the Year Award
Awarded the 2013-2014 Secretary of the Year Award
Certification
Certified Florida Contract Manager, FCCM
Certificate in Project Management
Voluntary Inactive Real Estate Sales License
Certificate in Leadership Training
References
References available upon request.
Timeline
Labor Program Administrator
The Department of Business and Professional Regulation
03.2013 - Current
Program Administrator
The Department of Business and Professional Regulation
09.2012 - 03.2013
Regulatory/Compliance Agent
The Department of Business and Professional Regulation
Investigator Specialist II at Florida Department Of Business And Professional RegulationInvestigator Specialist II at Florida Department Of Business And Professional Regulation
Licensed Florida Real Estate Sales Associate at Department of Business and Professional RegulationLicensed Florida Real Estate Sales Associate at Department of Business and Professional Regulation
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
<ul><li>Manage maintenance and supply of COSIS supporting APS-4 logistics operations to meet mission requirements.</li><li>Collaborate closely with Rolling Stock BII and SKO leads to develop daily workload plans and report completed work, ensuring production goals are met.</li><li>Track and report direct and indirect labor hours by employee for mission accountability.</li><li>Lead bulk turn-in of excess serviceable items, optimizing inventory management.</li><li>Order and monitor replenishment of shortages to complete Sets, Kits, and Outfits, maintaining accuracy for over 27,000 LINS property book end items.</li><li>Support contract-related responsibilities, liaising with customers and stakeholders to ensure compliance with program goals.</li></ul> at KBR | APS-4<ul><li>Manage maintenance and supply of COSIS supporting APS-4 logistics operations to meet mission requirements.</li><li>Collaborate closely with Rolling Stock BII and SKO leads to develop daily workload plans and report completed work, ensuring production goals are met.</li><li>Track and report direct and indirect labor hours by employee for mission accountability.</li><li>Lead bulk turn-in of excess serviceable items, optimizing inventory management.</li><li>Order and monitor replenishment of shortages to complete Sets, Kits, and Outfits, maintaining accuracy for over 27,000 LINS property book end items.</li><li>Support contract-related responsibilities, liaising with customers and stakeholders to ensure compliance with program goals.</li></ul> at KBR | APS-4