Sophia Thomas
Rochester,Ny
Summary
Through working various jobs at one time, I have had the ability to multi-task professionally and diligently. This has helped me with my community service skills as well as working with different people and personalities. Starting in January of 2023, I began to work in retail which was new for me however, I have loved working more closely with customers and getting to know frequent customers on a daily basis. The five jobs that I have had have helped me copiously with communication skills as well as collaboration skills.
Overview
3
3
years of professional experience
Work History
Admissions Ambassador
St. Lawrence University
Canton, NY
08.2023 - Current
- Greeted and assisted prospective students and families during campus tours.
- Provided detailed information about the college, its resources, and academic programs.
- Conducted informational sessions for prospective students and their families.
- Organized events to promote the college among high school seniors.
- Assisted with organizing Open Houses at the college throughout the year.
- Listened carefully to all questions and answered truthfully in regards to student activities, on-campus housing and various courses of study.
- Provided prospective students and parents with informative walking tours of campus.
Stylist
Free People
Rochester, NY
01.2023 - Current
- Boosted sales by educating clients on merchandise, events and upcoming promotions.
- Maintained store to exacting visual standards by building attractive displays and merchandising products.
- Maintained proper product presentation, located items for customers and replenished store inventories.
- Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.
- Delivered best-in-class stylist services to customers to build brand and drive business.
- Processed accurate transactions, charge sends and returns at POS stations.
- Remembered frequent customer names, sizes and clothing preferences.
- Provided instructions for product use, pricing and promotions.
- Recommended shoes and accessories to complement client outfits.
- Cross-sold products and accessories using consultative approaches.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
Barista/Server
Cafe Aqueduct
Palmyra, NY
05.2023 - 08.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
Food Server
Blue Heron Hills Country Club
Macedon, NY
05.2021 - 12.2022
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Calculated charges, issued table checks and collected payments from customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided exceptional service to high volume of daily customers.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Set up tables and counters to prepare dining and serving areas.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
Cashier
Gentles Farm Market
Rochester, NY
03.2021 - 10.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Bachelor of Arts - United States Government And Politics
St. Lawrence University
Canton Ny05.2026
High School Diploma -
Our Lady of Mercy School For Young Women
Rochester, NY06.2022
Skills
- Marketing understanding
- Customer consulting
- Quick learner
- Dining customer service
- Table Bussing
- Buffet setup and takedown
- Food safety understanding
- Effective customer communication
- Written and verbal communication
Timeline
Admissions Ambassador
St. Lawrence University
08.2023 - Current
Barista/Server
Cafe Aqueduct
05.2023 - 08.2023
Stylist
Free People
01.2023 - Current
Food Server
Blue Heron Hills Country Club
05.2021 - 12.2022
Cashier
Gentles Farm Market
03.2021 - 10.2022
Bachelor of Arts - United States Government And Politics
St. Lawrence University
High School Diploma -
Our Lady of Mercy School For Young Women
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