Sophia Thompson Webb

Customer Service Associate and Cashier

GoodWill

09.2023 - Current

Provided exceptional customer support by resolving inquiries and complaints efficiently.
Assisted in training new associates on customer service best practices and company policies.
Maintained knowledge of product offerings to enhance customer engagement and satisfaction.
Collaborated with team members to improve workflow processes and service delivery efficiency.
Utilized point-of-sale systems for transaction processing, ensuring accuracy in cash handling.
Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
Led initiatives to enhance customer experience through feedback collection and implementation of changes.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Maintained a high level of product knowledge, providing accurate information to customers.
Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Trained new associates in company policies and procedures, fostering a supportive work environment.
Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Increased team productivity with effective communication and coordination of tasks.
Fostered positive team environment, contributing to higher staff retention rates.
Conducted customer feedback surveys to gather insights and identify areas for improvement.
Trained new associates in customer service protocols, elevating overall team's performance.
Assisted customers in navigating company's products and services, enhancing their overall experience.
Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Identified upselling and cross-selling opportunities, contributing to increased sales.
Enhanced brand image by consistently delivering service beyond expectations.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Promptly responded to inquiries and requests from prospective customers.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawers, ensuring accountability and minimizing discrepancies.
Trained new team members on register operations and customer service protocols.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Facilitated smoother checkout process, trained new employees on POS systems.
Improved store atmosphere with thorough and prompt cleaning of checkout area.
Used POS system to enter orders, process payments and issue receipts.
Worked with floor team and managers to meet wide range of customer needs.
Set up new sales displays each week with fresh merchandise.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Material Handler

Apache Mills

11.2023 - 04.2025

Import-Export Officer

EdgeChem Jamaica Limited

02.2017 - 04.2021

Monitored and updated shipment status.
Oversaw scheduling and routing of shipments.
Oversaw payment processes.
Developed extensive records for export and import activities.

Assistant Purchasing Officer

Geddes Refrigeration

03.2017 - 02.2018

Recorded all purchasing transactions.
Resolved significant procurement concerns.
Achieved favorable terms by working with diverse vendors.

Loans Officer

Torpedo Loans

01.2016 - 08.2017

Completed in-depth analyses of loan applications.
Financial Management
Client portfolio management
Oversaw loan processing timelines.

Summary

Overview

Work History

Customer Service Associate and Cashier

Material Handler

Import-Export Officer

Assistant Purchasing Officer

Loans Officer

Education

Bachelor's of Science - Business Administration and Management

Diploma - Customs Regulations and Documentation

3:Partial Completion - Business Administration

Highschool Diploma - undefined

Skills

Timeline

Material Handler

Customer Service Associate and Cashier

Assistant Purchasing Officer

Import-Export Officer

Loans Officer

Bachelor's of Science - Business Administration and Management

Diploma - Customs Regulations and Documentation

Highschool Diploma - undefined

3:Partial Completion - Business Administration

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