SOPHIA TIGGS
Chicago,IL
Summary
Executive Assistant/Operations Coordinator with 19 years of experience in administrative services and financial management.
Overview
21
21
years of professional experience
Work History
Executive Assistant/Operations Coordinator
5th Century Partners
06.2023 - Current
- Coordinate firm meetings and manage office supplies, ensuring efficiency and cost-effectiveness
- Lead projects to timely and budget-friendly completion, enhancing overall firm productivity
- Facilitate interdepartmental communication, fostering seamless collaboration and workflow
- Plan and execute events from strategy to logistics, delivering successful outcomes
- Maintain organized key documents and databases, supporting operational efficiency
- Analyze operational processes, identify bottlenecks, and propose data-driven solutions to optimize organizational performance
- Foster strong relationships with internal and external partners, facilitating seamless communication and enhancing overall business operations
- Streamline interdepartmental communication, driving seamless collaboration and enhancing workflow efficiency across the organization
- Cultivate strong partnerships with internal and external stakeholders, facilitating effective communication and enhancing business operations
- Analyze operational workflows, identify areas for improvement, and implement strategic solutions to boost organizational performance
Executive Assistant
Lincoln International
11.2022 - 07.2023
- Provide administrative support to 14 bankers, optimizing team efficiency and productivity
- Coordinate complex international and domestic travel via Concur, ensuring seamless itineraries
- Manage expense reporting and reconciliation, enhancing financial transparency and accuracy
- Facilitate communication across global offices, organizing meetings and material delivery
- Plan and execute corporate events, fostering team cohesion and a positive work environment
Administrative Assistant
Chicago Trading Company
03.2019 - 08.2022
- Implemented meticulous expense reporting and reconciliation processes, contributing to improved financial management and transparency
- Orchestrated diverse corporate events, fostering team cohesion and maintaining a positive work environment while providing crucial administrative support
Asset Management Account Administrator
FIRST Insurance Funding
03.2013 - 03.2015
- Meticulously handled expense reporting, budgeting, and invoice management, ensuring financial accuracy and compliance with company policies
- Provided crucial administrative support across departments, facilitating efficient communication and workflow between teams
- Streamlined event planning processes for weekly happy hours, wellness events, and corporate celebrations, enhancing employee engagement
- Optimized travel arrangements through Egencia, reducing booking time and costs while ensuring smooth business trips for employees
- Streamlined onboarding processes and vendor management, enhancing operational efficiency and reducing administrative bottlenecks
- Facilitated cross-departmental communication, providing crucial administrative support to optimize workflow and team productivity
Financial Aid Verification Specialist
Kaplan University
03.2009 - 03.2012
- Managed 250-300 accounts, overseeing collections and reconciling defaulted accounts while investigating return premium processes for accuracy
- Bridged customer service and sales departments, fostering positive client relationships and collaborating on loan eligibility assessments
- Thoroughly documented all client interactions across multiple communication channels, ensuring comprehensive and accurate record-keeping
- Developed a standardized training template, enhancing onboarding efficiency for new hires and facilitating cross-departmental knowledge transfer
- Swiftly resolved account discrepancies, addressing payment inaccuracies and policy changes to maintain optimal customer satisfaction
Commercial Claims Adjuster/Subrogation Examiner
Kingsway America Inc.
03.2004 - 03.2008
- Managed financial aid verification for 250 students weekly, ensuring compliance with regulations
- Developed a documentation system for accurate application of DOE guidelines, improving accuracy
- Established an online tutorial site, reducing phone inquiries by nearly a quarter
- Enhanced financial aid award speed and satisfaction by nearly a third, maintaining a low rejection rate
- Provided financial counseling and assistance, aiding eligible students in securing necessary funds
- Processed personal and commercial insurance claims, negotiated settlements via arbitration and mediation
- Recovered an average of $30K per month by analyzing claims and determining recovery potential
- Managed litigation processes and third-party recoveries, resolving customer concerns efficiently
- Developed claims resolution strategies by gathering facts and analyzing testimonies and declarations
- Adjusted reserves accurately, adapting to new information throughout the claims process
Education
Bachelor of Science - Criminal Justice
Illinois State University
01.2004
Skills
- Client Relations
- Inventory Management
- Meeting Scheduling
- Heavy Calendaring
- Expense Management
- Event Planning
- Travel administration
- Project Management
- Expense Reporting
Timeline
Executive Assistant/Operations Coordinator
5th Century Partners
06.2023 - Current
Executive Assistant
Lincoln International
11.2022 - 07.2023
Administrative Assistant
Chicago Trading Company
03.2019 - 08.2022
Asset Management Account Administrator
FIRST Insurance Funding
03.2013 - 03.2015
Financial Aid Verification Specialist
Kaplan University
03.2009 - 03.2012
Commercial Claims Adjuster/Subrogation Examiner
Kingsway America Inc.
03.2004 - 03.2008
Bachelor of Science - Criminal Justice
Illinois State University