Hi, I’m
Sophia Torres
Bakersfield,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
years of professional experience
Work History
The Movement
Account Executive
05.2024 - Current
Job overview
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously, averaging 15-20 active accounts at any given time, ensuring 100% on-time project delivery.
- Fostered long-lasting relationships with major clients to secure repeat business and referrals.
- Boosted client satisfaction through effective communication, reflected in a 25% improvement in client feedback scores and a 40% increase in repeat business.
Vector Marketing
Sales Representative I
08.2021 - 02.2022
Job overview
- Delivered over 25 sales presentations and seminars, effectively demonstrating product features and competitive advantages to prospective clients.
- Generated $5,000+ in sales revenue by building relationships with clients and showcasing product benefits.
- Managed inquiries from 30+ clients, providing excellent customer service and ensuring high satisfaction.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Burger King
Shift Leader I
02.2020 - 08.2021
Job overview
- Managed daily operations for shifts of 6–10 staff members, including scheduling, task delegation, and maintaining service quality.
- Resolved 15+ customer complaints per week, ensuring customer satisfaction and timely issue resolution.
- Prepared daily shift reports for supervisors, tracking sales, inventory, and staff performance to meet company goals.
- Improved team efficiency by 30% through clear communication, goal setting, and regular progress updates.
Education
Cal State BakersfieldBakersfield
BA Business Administration from Management
12.2024
University Overview
- Relevant Coursework: Data Analytics, M.I.S, Negotiation ADR & Conflict Management and Business Development
- Dean's List [Fall of 2023, Spring and Fall of 2024]
Skills
- Client Relationship Building
- Contract Negotiation
- Problem-Solving
- Social Media Marketing
- Account Management
- Customer Presentations
- Data Analysis
- Customer rapport
Programs
- Word
- Excel
- Microsoft
Timeline
Account Executive
The Movement
05.2024 - Current
Sales Representative I
Vector Marketing
08.2021 - 02.2022
Shift Leader I
Burger King
02.2020 - 08.2021
Cal State Bakersfield
BA Business Administration from Management
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